Windows 10: How Do I Permanently Disable Microsoft Surface-ACPI Client Control

Hi there..


I've seen threads here talking about how to fix a problem with battery charging with the Microsoft Surface docking station by re-installing or updating the drivers on the Microsoft Surface ACPI-Client Control in device manager. That ALMOST resolves the problem but not quite.


I have an original Surface Book and after a couple of years of use, all of a sudden the Surface Dock stopped charging it. The white light went off and there is no connection available when connected to the laptop - even though any devices that I plug into the docking station USB ports light up but don't correspond with the laptop because of the dropped connection. I purchased another Surface Dock thinking it was the issue. The new one worked for a day and then the light went off and it stopped working.


I found an article in this forum which suggested deleting the Microsoft Surface ACPI-Client Controls (2 of them) in device manager and then holding down the volume up and power buttons for 30 seconds for BIOS to be re-read. That worked great until I turned off the laptop and turned it back on again. The drivers had re-installed themselves and the same issue was present. I updated the drivers with no luck and then ended up disabling them. That worked great until, again, I turn the laptop off and then back on again. So, every time I turn off the laptop and turn it back on, I am forced to hold down the volume up and power buttons simultaneously until the white light comes on and the connection is restored.


I tried following a BIOS suggestion to disable ACPI at the BIOS level but I never could find the options in BIOS for ACPI. The options discussed in the suggestion don't appear to exist on my Surface Book.


Does anyone happen to have run across this crazy situation and know a fix?


Thanks much!

:)

 

Missing microsoft acpi-compliant battery control method

Hi Francis,

Microsoft ACPI-Compliant Control Method Battery is a driver needed by Windows to communicate with your hardware. To troubleshoot the issue, follow the steps below:

• Remove the charger from your computer, then restart your device.
• After your computer restarts, plugged in your charger. Check if the driver needed automatically reinstalled and addressed the issue.

Kindly send us a screenshot of your device manager, to provide your better assistance on addressing the issue. To send a screenshot, follow the instructions provided by
Shawn 'Cmdr' Keene [MVP] on this
Forum Article.

• Go to Device Manager > Expand Batteries.
• If you can see Microsoft ACPI-Compliant Control Method Battery, double-click then screenshot the General tab.

Keep us posted with the result.

 

Screen Goes Dim (Microsoft acpi-compliant control method battery)

Hi,



Thank you for writing to Microsoft Community Forums.



I understand the inconvenience you are facing after upgrading to Windows 10 from Windows 8.1 operating system. I appreciate your effort in trying to fix the issue.



What is the model number of the device?



I would suggest you to follow the steps mentioned below and let us know if that helps.



Method 1

Disable the Adaptive Brightness to Fix Dim Screen in Windows 10

1. Click on Start, and then enter
   Power Options into the search field.
   
2. Select Power Options from the list
   
3. Click on Change plan settings link next to the already selected plan.
   
4. Click on Change advanced power settings link, and the Power Options window will appear.
   
5. Scroll down to the Display Brightness option, put 100% in
   On Battery and keep plugged in 100% as well.
   
6. Browse down to Dimmed Display Brightness, and do the same as mentioned in step 5.
   
7. Scroll down further to
   Enable adaptive brightness, and then put both On Battery and Plugged in to Off
   

Method 2

Microsoft ACPI-Compliant Control Method battery is a driver that is responsible for the communication between your laptop battery and Windows system. We would recommend you not to uninstall the driver. However, since your
query is also related to “Microsoft ACPI-Compliant Control Method battery " reinstalling upon restart, I would suggest you to follow the steps below and check if it is helpful to you.

1. Navigate to Control Panel within Settings.
   
2. Click on System, in the Control Panel.
   
3. After the System Properties window is launched, click "Advanced System Settings" located on the left hand side of the screen.
   
4. In the Advanced System Properties window, click on the
   Hardware tab and select Device Installation Settings.
   
5. When in Device installation settings, select "No, let me choose what to do" and "Never install driver software from Windows update".
   
6. Save the selected preference and restart the system.
   

Hope it helps.



Muralidhar

Microsoft Community Moderator

 

Microsoft ACPI battery control

This problem originally manifiested itself when battery status showed 55% and not charging. Dell site suggested update bios and enter user start date. Now got to 79 %. Disabling Microsoft ACPI battery control in device manager, settings battery now shows
100%. Re-enable and same problem reappears. All diagnostics show battery to be good. Hardware diagnostics find nothing wrong.

This is on a Dell 15 inspiron 2 in 1 laptop. Problem seems to have started with Windows 10 update in July.

Anyone experiencing similar problems and have a fix?