Windows 10: How do I play the file?

I thought I had a file that would play. But Windows Media Player doesn't recognize the file type. The only option I can see is to compress the file but the compressed file won't do anything,

:)

 

No sound while playing audio and video files.

Hi,

I appreciate if you could answer to a few questions to narrow down to the issue.

• Which is the application that you are using to play the files?
• Did you try the same on a different player?
• Did you perform any troubleshooting steps?

As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

• Right click on sound icon.
• Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.

If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing audio.

Also refer: http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

PS4 external play options

MKV is a container format which can hold unlimited number of video, audio, picture, or subtitle tracks in one file, but PS4 can play MKV files with the following specification:

• H.264/MPEG-4 AVC High Profile Level 4.2
• MP3, AAC LC, AC-3 (Dolby Digital)

Once the MKV you add to PS4 does not meet the above requirements, the problem occurs.

To solve the issue, there are many methods and here list two of them:

1. Handbrake is the go to free converter for video files on Mac.

HandBrake: Open Source Video Transcoder

Install it and then point it at one of your MKV files and convert to one of the preset MP4 defaults in the Handbrake sidebar. Under "Regular" you should be fine with "Normal" or "High Profile" settings.

2. A step by step guide on Does PS4 Play MKV.

The article introduces a detailed guide to help you solve PS4 won't play MKV issue.

 

Wont play video files

Hello Connor,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Where did you obtain the said editing software?
• What is the file extension of the videos you were trying to play?
• What application were you using to play these video files?
• Were there any recent changes made prior to this issue?

We look forward to your response.

Regards.