Windows 10: How do I purchase a movie from the Microsoft Store that I already rented?

I rented a movie from the Microsoft Store, because it said I could watch it on the Movies Anywhere app on my smart TV. But then I found out afterward after 2 hours of trying to get it to work that you can't watch rentals on the Movies Anywhere app, only purchased movies. So now I would like to purchase the movie instead, but it won't let me do that because I already rented it it only gives the Watch option. Do I have to wait 14 days for the rental to expire before I can buy it?

:)

 

Unable to rent or buy Movies from Microsoft store

Hello Josh,



Thank you for writing to Microsoft Community Forums.

1. Do you receive any error while buying or renting Movies?
   
2. Were you able to buy or rent movies from Microsoft store with the same Microsoft account previously?
   
3. Have you tried using the Microsoft store website to buy or rent movies?
   

I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Verify the region, date & time settings.

1. Press the Windows key + I to open Settings.
   
2. Tap or click Time & language.
   
3. Select either Date & time or Region & language and check all settings.
   

Method 2:



Reset the Microsoft store app.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’.
   
2. In Run dialog box, type ‘wsreset’ and hit enter.
   

For more information you can refer the articles
limits on the money in your Microsoft account and

How to buy or rent Movies & TV content on Windows 10.



Also, for a quick status check the payments option under your Microsoft account, you can also contact our

customer support team.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Can't download the movie I purchased for rental.

Hello,



Thank you for writing to Microsoft Community Forums.



I suggest you to follow the steps mentioned below to download rented movies offline and check if that helps.

Steps:

1. Select the movie you want to rent and click on
   rent option.
2. Login using Microsoft account.
3. Once you have signed in, you will have two option
   to stream or download movies to this device to watch offline.
4. Select download movies to this device to watch offline and click on next.
5. After Choosing the Next option and you will be asked for the payment option.
6. Once the payment it done, open Movies & TV application to download the movie.

You will be able to watch the movie offline from
Movies and TV application. When you rent, the viewing period is 14 days from the time of your order or 24-48 hours from the time you start to watch (depending on the content you select), whichever comes first.



If you still facing issues downloading the movies after following the above steps. I suggest you to follow the troubleshooting steps mentioned below, to fix issues with Microsoft store.



Steps:

• 1. Open store application on your pc.
  2. Click on the ellipses on right top corner of the screen.
  3. Logout and login back.

Hope it helps.



Sandeep Kumar M

Microsoft Community – Moderator

 

Microsoft Store Digital Movie purchases

Hi,



Thank you for writing to Microsoft Community Forums.



The Microsoft Movies & TV app allows you to watch movies and TV shows purchased from the Microsoft Store on Windows, Xbox and Microsoft.com, as well as movies & TV shows previously purchased on Xbox Video or Zune Marketplace. TV shows can only be purchased,
not rented. If you rent a movie from Microsoft, in most cases you will have 14 days to start watching the movie. And once you start watching, in most cases you will have a 24-hour window to finish watching the movie. After the rental has been viewed, or the
time limits have been reached, the movie will automatically disappear from your collection.



Meanwhile, you can refer the below articles for further information.

Usage rules for Digital Goods (“Rules”)

Movies Anywhere FAQ



However, I commend and appreciate you for recognizing this behavior. This is a valuable suggestion as there may be other users with a similar requirement. Hence, I suggest you to leave a

Feedback for this product so that our developer team can look into this and check if it can be implemented in the future updates



Regards,



Aditya Roy

Microsoft Community – Moderator