Windows 10: how do I recover a chat with a MS customer support

how do I recover a chat with an MS customer support - I didn't get the link that they sent and at the end of the chat it went straight to a how did we do screen so I couldn't go back to the chatI have the chat number but it is not a link - it should be a link! I spent like an hour on this request! I am not happy.

:)

 

Chatting with MS

I've tried all sorts of ways to open up a direct chat with MS tech support to no avail. Any suggestions?

 

Ms support chat service, procedure changed?

When I have got totally stuck and even this Forum has not helped, I have on a number of occasions got the issue resolved via the MS Support Chat Service, so I tried this with regard to the total failure of Bluetooth. This time the experience was quite different and not satisfactory. In the past the Chat has been conducted via Chat Windows and sometimes the issue has been sorted by the Tech Advisor taking over control of my PC remotely. Now it seems to be different. The Chat was largely conducted via email which I found slow and confusing, though there was some to and fro between email and a Chat window. Maybe it will improve with experience. There was no offer to take remote control and nothing was achieved, I was just advised to try (from memory) a 'Clean Boot', or was it a 'Repair Boot'?

Before I try again I would welcome an explanation of the fix suggested plus does anyone have any experience of the new arrangement for getting help via a Chat from MS?

 

is there a phone for ms customer support?

Hi,

My name is Igor, it's a pleasure for me to help others and I'll try to help you.

Unfortunately, several years ago Microsoft closed incoming phone lines for customer support, only business support is available.

However, you may try to chat with support using the following procedure.

In the search bar, type (without quotes) "agent support" and press Enter or click on Get Help. Do not pay attention to the search results, but click on the "Contact Support" button at the bottom. On the next page, select "Windows" and "Technical Support" from the drop-down lists, then click on "Confirm". Select "Chat with a support agent in your web browser", at the next page enter your email address and click on "Confirm". A chat window will open in a new tab. In the upper right corner, open the list of languages, where you can choose the most convenient language for you to communicate. Wait for the operator's response.

P.S. The chat is available during business hours and on business days according to US time. Keep this in mind when contacting.