Windows 10: How do I recover a microsoft user account without knowing the username or password, and the...

My wife's computer of 10 years died. The laptop started with Windows 7 and was upgraded to Windows 10. She doesn't have her Microsoft account username or password. Unfortunately, the Roadrunner email address tied to the account is now invalid after we cancelled our cable account. Tried the Microsoft live chat Case #: 1055392102. They directed me to the ACSR form. You need the email account associated with the Microsoft account to be functional; it is not accessible. The phone number tied to the account is an old landline we have since moved. Therefore, I couldn't proceed beyond page 2 o

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Recover Microsoft User Account Password

Hi,

Thank you for posting your query on Microsoft Community.

The only way to recover his account password is to reset the password of his Microsoft Account. To do so you require access to his phone or email account.

Forgotten password and other sign-in problems

I can't sign in to my Microsoft account - Microsoft Support

If you have access to neither of these, you may have to create a new User account using the media creation tool.

Let us know if you require further steps to create a new user account using media creation tool.

Awaiting your response.

Regards,

 

Lost User Account

Hi Louis,



Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.



I understand the inconvenience you are facing with user accounts, we will help you to resolve this issue.



I would like to inform that there can be only one Microsoft user account on one device, and that might be the reason you are unable to change the email address for the user account.



I suggest you to create a new account (Local account) on your computer and transfer the content to newly created user account.



Step 1: Creating a new user account

• Type cmd in the Search bar form the desktop.
• Now, Right-click on cmd.exe from the result and select Run As Administrator.
  
• User Account Control or UAC dialog box will appear, click on Yes.
  
• Type net user username password /add
  
  [Replace ‘username’ and ‘password’ with your desired username and password]
  

Step 2. Copying old files to newly created User Profile

• Go to C:\Users\(Your-Corrupted-Profile-Name)\ (L: file:///C:/Users/(Your-Corrupted-Profile-Name)/)
  
• Copy all files except three files:

• 
  NtUser.dat
  
• 
  NtUser.ini
  
• 
  NtUser.log
  

3. Go to C:\Users\(New-User-Profile-name)\ (L: file:///C:/Users/(New-User-Profile-name)/)

4. Paste all those copied files here.

Hope it helps. Kindly update the status of the issue, we will be happy to help you.

 

Adding a Microsoft user account to laptop

Thank you for your response. Let's get your Microsoft account connected. Follow the steps below:

Step 1: Boot your computer in
Safe Mode.

Step 2: Press Windows + X then select
Command Prompt (Admin).

Step 3: Type this, net user username password /add

Note: Replace username and password with the
Microsoft account credentials.

(The above step will help you create a new user account.)

Now restart your computer and check if you can login using the same user account.If you're able to login do the following:

• Go to C:\Users\(Your-Corrupted-Profile-Name)\
• Copy all files except three files:
  
  NtUser.dat
  
  NtUser.ini
  
  NtUser.log
• Go to C:\Users\(New-User-Profile-name)\
• Paste all those copied files here.
  
  

Let us know how it goes.

.