Windows 10: How do I recover an account when the email and password have been changed and microsoft...

So my friend got his account hacked, and we can't do anything about contacting support because the hackers have changed his username email and his password. They also changed his verification password, and are possibly hacking his Minecraft account to steal that stuff and other information as well. He is also getting a nonstop "Sign in - Microsoft Family Features" popup when he has never had Microsoft family. The popup also won't close, and he cannot log in to the Microsoft family because of his changed credentials. His account is unfindable by his previously used email and cannot be logged

:)

 

Unauthorized Emails from my account?

It is more than likely that your email account was hacked, either by a virus sniffing your password, or just simply hacked.

Either way, change your password on your email account. Unfortunately the damage by already be done. They already have your contact list and your email address associated with that contact list. There is nothing stopping them from sending out emails using their own SMTP servers to everyone on your contact list and claiming the emails are from your email address. They don't actually have to have access to your yahoo account or even any yahoo server to send emails to people that come from your address.

 

email account hacked. please help

Also may I suggest you change email accounts to one of the following.....

Gmail
Outlook

The reason is they both use "Step two verification". This style of verification means even if a hacker gets your password they cannot log in to your account. You see every time someone try's to log in that hasn't been verified you will get a text or a phone call giving you a final code to log in. Its very easy and simple to setup also. The great thing is once you setup your Email application with a specific "application password" from that account you never have to log in again AND your account is protected from being logged in from foreign entities.

I like the new outlook personally however Gmail is also damn good. Gmail also has an IP tracker that allows you to see WHERE the account has been logged in from. Anyway let us know if you wanna change over and have any questions. We will be happy to help and welcome to TPU!

 

i don't have the email and password for Microsoft account

Hi,

We suggest to try to reset your password first. Here's how:

• Go to
  Reset your Password page.
• Enter the reason why you need to change your password, then click Next.
• Enter your email address that is associated with your Microsoft account. It could be an email ending in Microsoft domain like hotmail.com or outlook.com.
• We will send a one-time code to the alternate phone number or email address you've provided to us for verification if you've added a security information to your account. Once the code you've entered is correct, you'll be able to create a new password.

If resetting your password did not work, you may try to recover your Microsoft account in this
link.

Let us know the result.