Windows 10: How do I regain access to a child's account that's on my Family account if the associated...

I have my four children on my Family account. On one of those, the associated phone number no longer exists. Even though I have the proper login and password information, I'm being denied access because this is on a new machine and it wants to verify via phone number. I have tried NUMEROUS times to regain access by filling out the submission form, but I'm constantly getting denied. Again, THIS ACCOUNT IS PART OF MY FAMILY ACCOUNT. I should NEVER be denied access without a way to get in, regardless if I've changed my phone number or whatever. I have PAID subscriptions on that account that

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Child account in family safety is no visible

Helloo

Im Juliet and Im happy to help you

I would suggest you try to Verify the child account's status.

Double-check if the child account is still active and has not been removed or deleted. If the child account has been deleted or disabled, it will not appear in the parent account's settings.

To verify the status of a child account and ensure it is still active, follow these steps:

1. Log in to the parent account: Use the credentials of the parent account associated with the child account and log in to the platform or service.

2. Navigate to the account settings: Once logged in, locate the account settings or profile page within the platform or service. This is usually accessible through a dropdown menu or a dedicated settings icon.

3. Look for family or child account management: In the account settings, search for options related to family or child account management. This could be labeled as "Family Safety," "Parental Controls," "Family Settings," or something similar, depending on the platform.

4. Access child account settings: Within the family or child account management section, you should see a list of linked child accounts associated with the parent account. If the child account is visible, it indicates that it is active.

5. Check for account deletion or disabling: If you do not see the child account listed, it might have been deleted or disabled. Look for any information or notifications indicating that the child account has been removed or disabled.

6. Verify with platform support: If you are uncertain about the status of the child account, or if you cannot find any information regarding its deletion or disabling, contact the platform's customer support. They will be able to assist you in confirming the status of the child account and provide further guidance.

I hope this helps Let me know what happens

 

Remove Child Association from Non-Accessible Account

My daughter's Microsoft account family association is set as a child of an account that is not accessible. How can the child association be removed and associated with a different account?

Somehow my daughter became a child of a nonsense account, now when I try to invite her to my family to take advantage of the Microsoft Office Family, she is unable to do so.

** Moved from: Office / My account, billing and sign-in / Windows 10 / Office 365 Home **

 

Unable to remove child account from Family

Thanks Elise. Your suggestion worked. I contacted live chat option via "Get Help" app.

Just for others who read this in future I had performed the following steps to solve the issue.

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove consent for this child's account"
   
3. It then warns, "You are about to remove parental consent for this child. They will no longer have permissions to access certain Microsoft sites and services."
   
4. Click on "Remove consent" button
   
5. Go back to Microsoft Family Safety home page. Wait for few seconds for settings to reflect. The child account will disappear from family home page.