Windows 10: How do I remove a fingerprint and re-enter it in Windows 11?

I seem to have issues with my Fingerprint recongition windows hello. It works for awhile but then no longer recongizes my fingers. I have placed two fingers into the setup. In Windows 10, I would remove both setups and then re-enter them. In windows 11 I do not see that option, only "remove this sign-in option". I don't want to remove this option, just get it to work as expected.

:)

 

Fingerprint removed during upgrade and i can't login !!

Hi Firas,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to login to the guest account and update the drivers for fingerprint by following the steps below and check if it helps.

• Press Windows key + R and type “devmgmt.msc” and press Enter.
• Right click on the driver for Fingerprint and select the option to update the driver and follow the prompts to update.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.

 

how to remove fingerprint credentials?

Hi Michal,



From the above description, I understand you are unable to setup Windows Hello using fingerprint option on the computer. Please reply to a few questions asked below for better understanding and further assistance on the issue:

• Are you facing the above issue since upgrading to Windows 10?
• Prior to Windows 10, were you using fingerprint sign-in option on the computer?

To remove the fingerprint data saved in the computer, follow the steps below and check if the issue is resolved.

• Press Windows icon key, type Settings and select the top most search result.
• Select Accounts and click on Sign-in options from the left side panel of the window.
• Under Windows Hello option, click on Remove.
• Follow the steps from a to c, only this time click on
  Set up under Windows Hello and check if you are able to add the fingerprint. You will need to scan your finger a few times to set up the
  Windows Hello feature on your PC.

Write to us with the answers to the above questions and the status of removing fingerprint credentials saved on the computer in the same post for further assistance. Your
reply is most important for us to ensure we assist you accordingly.



Thank you.

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator