Windows 10: How do I remove a Microsoft account login from my PC, if I can no longer access the email?

This email is from my old employer, and the address has since been deactivated, but Windows wants me to log into the account and remove my PC from the devices list.

:)

 

User account info lost after changing login email






I recently changed my main Microsoft account login email and after doing so, all my 10 machines no longer show my name on the login screen (shows my email address twice) or in the Start menu (only shows the email address) and as you can see in the above screenshot, permissions no longer show as my login and email address.

Things I've done so far to try and correct it:

1. Change my account to local login, then back to my Microsoft login, which temporarily corrected it, but then after a few restarts, the info gets lost again
2. Manually added my name in Computer Management > System Tools > Local Users and Groups > Users... this fixed it, but again, only until a restart

Has anyone else experienced something like this and no of a way to correct it (and make it stick)?

 

No longer have access to admin email account

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are looking for an option to access the Microsoft admin account but you don’t have access to the associate Microsoft email account
that the admin was set up with.



When you say "I no longer have access to the email account that the admin was set up with" are you not able to login to Windows PC and does the PC has any other admin user account.



However, this is to inform you that due to security policy, if you don’t have access to the email account that you used to setup the Microsoft admin user account, then unfortunately you won’t be able to access the user account unless
you remember the password/pin you have setup.



If you don’t remember the password of the email account, then you can reset the password on
Reset your password



If you still have issues in recovering the account, then we would suggest you to fill the
ACSR form for recovering the account



In addition, you can also refer this article to
Reset or recover your Microsoft account password



Regards,



Aditya Roy

Microsoft Community – Moderator

 

Unable to login to PC using Deleted School email account

Hi Michel,



Thank you for writing to Microsoft Community Forums.



I understand it can be frustrating when you are unable to access the PC using the university account.

1. Do you have any other user account configured on the PC?
   
2. Were you able to login using the new Microsoft account previously?
   
3. Did you purchase the Windows 10 license from Microsoft store?
   

As you have mentioned that the school email account have been deleted, in that case you may not be able to login to the PC using the same password.



Also, if you have purchased the license from Microsoft store then I suggest you to get in touch with the
Microsoft Accounts & Billing support team.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator