Windows 10: How do I remove my microsoft account and onedrive files from a laptop that is broken and I...

I have recently purchased a laptop from Amazon, it was working fine until the battery ran out. When I went to charge it, it will not charge at all. I have tried a new charger and that does not power the laptop either. I am wanting to send the laptop back fro a refund but I have personal files on the laptop, Can you advise how I can remove my microsoft account and onedrive files without having access to the actual laptop.Can this be access through my other laptop?

:)

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Device still listed under Microsoft account after removing it

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while removing a device from your Microsoft account.



As you have mentioned that you have removed the device from the Microsoft account, it could be possible that the device was using OneDrive with the same Microsoft account and that might be the reason you are able to see the device listed under your
profile. I would suggest you to remove the device from OneDrive and see if that helps.



You can follow the steps to remove the device from OneDrive.

1. Login to
   https://onedrive.live.com.
   
2. Now on the left hand pane click on PC’s.
   
3. Now click on the devices that are listed under PC’s and on the right hand side click on
   Remove PC.
   

You can refer the screenshot for more help.





If the issue persists, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Unable to remove my microsoft account from a linked pc

Hi Dave,

To help you with your concern in deleting your Microsoft account from a device, we'd like to ask a few questions:

• Have you tried deleting your Microsoft account directly from the old laptop?
• How did you go about removing the account from the old laptop?

Meanwhile, we suggest that you create a new local account with admin rights first, then remove the current Microsoft account by following the steps on this

article.

We look forward to your response.

Thank you.