Windows 10: How do I repair my computer if it won't let me reset to factory settings.

Hello, yesterday, out of nowhere, my laptop decided to blue screen me. I didn't install any suspicious files or did anything that would damage it. The error message is MEMORY_MANAGEMENT, but since then almost every message is different. I decided yo hard reset it since I don't have anything I need in there, but when I try to reset it, it says that there is an error. Please help me, I've tried everything, even decided to do the ISO image method using my Pendrive.

:)

 

Xbox and OneDrive won´t log in sometimes

For some reason my one computer won´t log on to the Xbox app and OneDrive. My other computer on the other hand works perfectly fine. I can´t seem to find to reason and even tried with a factory reset and still the same issue. Help?

I´ve allready tried deactivating the firewall and even rebooting the computer

 

Reset to factory settings

No I love Windows 10.....but my computer was acting strange so I thought I would do a factory reset and put Windows 10 back onto my computer.

If I do create a bootable Windows 10 would I lose the recover drive information that comes with the computer?

Could you give me the steps to create a bootable of Windows 10.....I asked HP if there was anyway I could get Windows 10 put on it while they had it and they said no.

Thank you.