Windows 10: How do I reset my PIN on windows hello

HEllo am on Windows Hello signin screen, my laptop was set for face recognition.this morning, it asked me to enter pin to use face recognition, I couldn't recall the pin since I never used it.i tried couple pins and now it says too many incorrect pin. and doesn't give me an option for forgot my pin.so its just asking for pin, any suggestion I can see the forget pin option since I have microsoft account as wellThanks!

:)

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.

 

PIN and Windows Hello

Hi, E.P. Santos

Welcome to the Microsoft Community.



I'm sorry to hear about the difficulties you're experiencing with your PIN and Windows Hello on your computer. I understand how frustrating it can be when you're unable to access your device.

To address this issue, let's try a few troubleshooting steps:

1. Reset the Windows Biometrics Service:
   
   Stop biometric service:
   
   • Press Windows + R at the same time to open the Run dialog box and type services.msc.
     
   • Select 'Windows Biometrics Service'.
     
   • Right-click the service and select Stop from the list that appears.
     
   
   Back up the previous database:
   
   • Open Windows Explorer.
     
   • Go to
     
     
   • Copy and paste the .dat file into the newly created folder.
     
   Deleting the old database:
   
   • Open Windows Explorer.
     
   • Go to
     
     
   • Delete the .dat file.
     
   
   Start the biometric service:
   
   • Press Windows + R simultaneously to open the Run dialog box and type services.msc.
     
   • Select 'Windows Biometrics Service'.
     
   • Right-click on it and select Start from the list that appears.
     
   
   2. Delete the NGC folder
   
   • Search for 'cmd' in the start menu
     
   • Run 'Command Prompt' as administrator and enter the following command:
     
   • Navigate to the path below and delete all the contents of this folder.
     
   3. Try resetting the Pin: you can try resetting Windows Hello to see if that resolves the problem. To do this, go to Settings > Accounts > Sign-in options > Windows Hello (PIN) > Remove. After removing the Windows Hello PIN, restart your computer and set up a new PIN.
   

If the issue persists after trying these steps, please provide us with more information about your device, such as the make and model, as well as any recent changes or updates that may have occurred before the problem started.

Thank you for your patience, and I'll do my best to assist you further.

Best Regards

Martin | Microsoft Community Support Specialist

 

Can't reset Windows Hello Pin and can't find Ngc folder

Hello,Muhammad Arslan Arshad

Welcome to Microsoft Community.

I understand that you're having some issues trying to set up your Windows Hello PIN, and that the system isn't properly guiding you through the process of resetting your PIN. Here are some steps to troubleshoot:

1. Restart the computer: The system prompts you to restart because you may need to clear the wrong state or a temporary problem.
   
2. Reset PIN via Safe Mode: If the problem persists after rebooting, you can try to reset your PIN by entering Safe Mode. To enter Safe Mode, you'll need to restart your computer, depending on your computer brand, maybe another key, select "Safe Mode" and follow the prompts.
   
3. Sign in with a local account: If you can't sign in with your Microsoft account, you can switch to a local account sign-in and try setting up or resetting your Windows Hello PIN again.
   

Best Regards,

Aaron- MSFT | Microsoft Community Support Specialist