Windows 10: How do I troubleshoot a dump file from a BSOD?

Discus and support How do I troubleshoot a dump file from a BSOD? in Windows 10 Software and Apps to solve the problem; Hi,Recently, my computer crashed and generated the linked dump file -> DESKTOP-LENOVO-2024-09-25_22-05-23.zipCan someone here please help me... Discussion in 'Windows 10 Software and Apps' started by CCJamison, Sep 26, 2024.

  1. CCJAMISON
    CCJamison Win User

    How do I troubleshoot a dump file from a BSOD?


    Hi,Recently, my computer crashed and generated the linked dump file -> DESKTOP-LENOVO-2024-09-25_22-05-23.zipCan someone here please help me troubleshoot the cause of the BSOD and suggest steps to remedy the error?Thanks,Chris

    :)
     
    CCJamison, Sep 26, 2024
    #1
  2. RYAN FRA
    Ryan Fra Win User

    BSOD Dump File Analysis

    Hi,

    Thank you for sharing the dump file. While we are checking the information you've shared, we suggest that you follow the steps on how to
    Troubleshoot blue screen.

    Please let us know the result after following the steps.
     
    Ryan Fra, Sep 26, 2024
    #2
  3. AXE0
    axe0 Win User
    BAD_POOL_HEADER BSOD, Dump File attached


    Hi Groggubus,

    Welcome to the 10forums How do I troubleshoot a dump file from a BSOD? :)

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below

    How do I troubleshoot a dump file from a BSOD? [​IMG]

    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

    Please follow this suggestion for the BSOD
    1. Please open BitDefender and go to the modules,
    2. Go to the firewall settings,
    3. Uncheck 'Block port scans in the network',
    4. Reboot your system <-- IMPORTANT
     
    axe0, Sep 26, 2024
    #3
  4. HARMLESS
    Harmless Win User

    How do I troubleshoot a dump file from a BSOD?

    BSODs with no dump file created

    I get a UNEXPECTED_STORE_EXCEPTION bsod whenever I'm playing Apex Legends or while using Origin launcher.The the main issue I'm facing is that there are not dump files created after this bsod.I have setup my dump config according to this thread:Intermittent BSODs with no dump file created
    I also tested it using a manual crash in Who Crashed and the dump was successfully created for this crash but it doesnt work for UNEXPECTED_STORE_EXCEPTION. Please help

    - - - Updated - - -

    Can anyone suggest any ways I could solve this please
     
    Harmless, Sep 26, 2024
    #4
Thema:

How do I troubleshoot a dump file from a BSOD?

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