Windows 10: How do I troubleshoot a Graphics Card Issue on Windows 10

I've got a problem when running a 3d Application that is not picking up one of the two Hardware Graphics Cards installed. Instead it's listing what looks like a Software running Open GL, which I'm confused as I don't have anything like this installed.Laptop Dell 7560Built in Graphics Intel UHDAdditional Card, Nvidia RTX A4000Using the Nvidia Software and Windows Graphics In settings I;ve selected the Application to force to use the Nvidia, but when checking in the PTC Creo Application it states that it's using VMware, Gallium 0.4, all points to software, and the fact it's running really slow

:)

 

graphics card issue in Windows 10

Hi Harish,

Thank you for keeping us updated.

I would suggest you to follow the same steps above suggested by Jenith_James and select the previous operating system like
Windows 8/8.1 or Windows 7 and install it
and check if it helps.

Let's try the below steps and check if it helps to resolve the issue.

Method 1: I suggest you to update graphics drivers
following the below steps.

• Press Windows key + X and select Device Manager.
• Search for Display Adapters and expand it.
• Right click on the graphics driver and select
  Update driver software.

Method 2: Uninstall and Reinstall the
graphics card drivers and
update and check.

Refer: How
to install and update the drivers

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Issues with unsuitable graphics card after upgrading to Windows 10

Hi Deva,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with accessing the graphics card on Windows 10, do let us know the following to assist you better:

• What is the make and model your device and graphics card?
• Is there any error message with this issue?

This issue might have occurred due to compatibility problem with the graphics card on Windows 10, try the below and check if it helps.

I suggest you to uninstall the existing display drivers, contact the graphics card Manufacturer's website, search for the latest drivers for the device and install them.

Steps to uninstall the drivers for the Display Adapter.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right on the Display Adapter and click on
  Uninstall.

You can install Windows 8/8.1 drivers in compatibility mode if there are no Windows 10 compatible drivers.

Follow the steps to install in Compatibility mode:

• Download the updated driver from the manufacturer’s website.
• Right click the driver installation file and select
  Properties then tap or click the Compatibility tab.
• Place a check in the Run this program in compatibility mode for: box.
  
• Tap the drop down box and select a previous operating system, then tap or click
  OK.
• Try installing the driver and check.

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to assist you further.

 

graphics card problems

Hi,

Your computer makes a noise or beeps from your internal speaker because it failed to detect the graphics card. What we can suggest is for you to try cleaning your graphics card with a pencil eraser. Here are the steps below:

• Turn your computer off.
• Pull out your video/graphics card.
• Rubbed the cold contacts with soft pencil eraser.
• Connect your video/graphics card back to the computer.

Kindly note that this is just a temporary fix. If the case still continues, I suggest that you contact your graphics card's manufacturer.

Let us know how it goes.