Windows 10: How do I turn my HPOfficejet Pro 8715 printer Online?

My HPOfficejet Pro 8715 shows "Offline". How do I turn it "Online"?

:)

 

in windows 10 how do i turn on my wireless printer

Hi,

• What is the make and model of the printer and the computer?

As you have mentioned that “I cannot turn on my wireless printer. it says my radio is off”
which means the wireless button might not have turned ‘ON’ on your printer.

So I suggest you to check for the wireless button on the printer and turn it ‘ON’ then follow the below steps to ‘ADD’ the wireless printer on your computer and connect it, check if it helps.

• In the Search box type as ‘Device and Printers’.
• Click on ‘Add a printer’ you will find the wireless printer is displayed on your computer.
• Click on the printer and click on ‘Next’.
• Follow the onscreen instruction and connect the computer and printer.

If still you are facing issue in connecting the wireless printer then I suggest you to refer to the printer manual and check if it helps.

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

turning on file and printer sharing windows 10

Thank you for the update. What we can suggest now is to turn on File and Printer sharing in Command Prompt. Here are the steps to do it:

• Leave File and Printer Sharing for Microsoft Networks turned
  on.
• Type CMD in the Search bar.
• Right-click on Command Prompt, and select Run as Administrator.
• Type netsh advfirewall firewall set rule group="File and Printer Sharing" new enable=Yes, and hit
  Enter.
• Exit from the command prompt, and check if it will work.

If issue persists, try turning it on using Powershell, and check if it works. Here are the steps:

• Leave File and Printer Sharing for Microsoft Networks turned
  on.
• Type Powershell in the Search bar.
• Right-click on Windows PowerShell, and select
  Run as Administrator.
• Type netsh advfirewall firewall set rule group="File and Printer Sharing" new enable=Yes, and hit
  Enter.
• Close PowerShell.

Let us know how it goes.

 

Printer

Hi Rodrigo,

I am sorry to know that you are having issues with Printer.

What and all steps have you tried so far?

Restart the computer and check.

Also, check for Windows updates.

I suggest you to run the Printer Troubleshooter and check if it helps.

• 
  In Search window type Troubleshooting and click on it to open it.
  
• 
  Click on Hardware and Sound.
  
• 
  Then click on Printer to run the troubleshooter. Follow onscreen steps.