Windows 10: How do unlocking a computer after scammer has locked it?

How do unlocking a laptop after scammer has locked it?

:)

 

Computer Locked by Scammers

I've just got a laptop in that's running Windows 10. The owner thought he was dealing with his broadband provider as he has been having trouble with his internet. However, it turns out it was a scam and he allowed them access to his laptop. When they asked him to login to his bank account he realised what was going on but the scammers then locked his computer. So now you can login but just get a message saying LOCKED. It then logs out after a minute or two. I've tried using a cmd prompt to see what that shows but it says it is encrypted with BitLocker which the customer says he hasn't setup.

I've included a screen shot of the locked screen.

Anything that can be done or has he lost everything?

 

Computer Locked by Scammers

If I were this person. I would contact any and all financial institutions that he may have login information stored on that computer.

 

Computer stuck at lock screen and after Anniversary Update on Windows 10

Hi,

Do let us know if you are able to see any error message/ error code with locking the computer.

Let us try the below steps to unlock and check if it helps.

• I suggest you to restart the computer, try to unlock and check if the issue persists.
• Use On-screen keyboard to type in your password and check if it helps.

Click on the Ease of access on the lock screen at the right-bottom corner, turn on
On-screen keyboard to type the password.

Hope it helps. Try the above and update us the status of unlocking the device for further assistance.

Thank you.