Windows 10: How do you access the cd drive from windows 10? on an HP PC running win10 full updates,...

How do you access the cd drive from windows 10? on an HP PC running win10 full updates, but see only a DVD drive?

:)

 

how do I open the cd/dvd disk drive on the back of the HP envy all-in-one?

Hi,



Thank you for writing to Microsoft Community Forums.



For better clarity, please let us know:

• When you say, “how do I open the cd/dvd disk drive on the back” are you not able to open the drive to enter a disk or trying to replace the drive?
  
• What is the exact model number of the HP Envy PC that you are using? To check type:
  msinfo32 in the search bar on the Taskbar and hit
  Enter.
  

If the CD/DVD drive is not getting detected on the computer, I would suggest you to refer the steps mentioned in the HP article
HP PCs - CD/DVD Drive Is Not Detected (Windows 10, 8).



If you are unable to burn CD/DVD using the drive, I suggest you to refer the steps mentioned in the HP article

HP PCs - CD or DVD Drive Cannot Burn Discs (Windows 10, 8).



Please provide more information on the issue that you are facing to help you with the appropriate steps.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Win10: windows update stuck at never ending loop ?

When in win10:

• Update&security -> Windows update -> Finding update... .... .... ....

Planning to download the latest Win10.ISO (vers.1803) and manually update:
- Then wait that my ordered new SSD arrives and clone the old HDD to it.

 

DVD / CD disc drive not recoqnized after Windows 10 installation (HP - PC 64)

Hi Hansvan,

As you are unable to access CD/DVD disc on your device after upgrading to Windows 10, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• 
  What is the make and model of your device?
  
• 
  What exactly happens when you try to access CD/ DVD disc drive?
  
• 
  Were you able to see any error message/ error notification with this issue?
  
• 
  Have you connected the drive to your computer and check if it is detected in Device Manager?
  

I suggest you to try few of the below troubleshooting steps and check if it helps.

Step 1: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device Troubleshooter.

Step 2: If the drive is being detected in Device Manager try the below to update the drivers:

• Right click on Start button and select
  Device Manager.
• Expand DVD/CD ROM drives, right click on the drivers and click on
  Update driver software.
• Restart the computer and check if the issue persists.

Hope it helps. Reply to the post with an updated status of this issue and required information for further assistance.

Thank you.