Windows 10: How do you contact Microsoft support chat directly?

How do you contact Microsoft support chat directly?About a confusion of 'devices' and activation.

:)

 

how can i contact Microsoft support chat directly?

Hi NathanTaylorUE,

Thank you for posting on the forum.

According to your post, you would like to contact Microsoft Support through live chat regarding an issue with an app.

If you are having an issue with a third party app, you would need to contact the app developer directly. You can do a Bing search for the app developers name and contact details.

You can contact Windows Phone support through live chat on the following link. Select Apps+Store from the category box, and select Contact Us:

http://www.windowsphone.com/en-us/how-to/wp-support

Kind Regards,

 

Contacting Chat Support

Technical Level : Basic

Summary

There are some issues – account and billing related - that can only be fixed by contacting the official support channels. This article will explain the easiest way to contact chat support.

Details

Community support can fix most problems except for those that are related to the account itself. For instance, you are having trouble making a payment with the card, there is not much the community could do. It is possible that the card is not accepted.
Or the payment is stuck in limbo and no amount of adding and removing will fix the problem. Such problems are dealt with by chat support.

Even if a particular problem does not come under the purview of chat support, they do act as a starting point. If they are unable to solve the problem, they usually will manage to set you off in the right direction.

Note - There is a dedicated support department for customers with disabilities. This department also handles queries related to accessibility features on the phone by users with or without disabilities. Find out more about chatting with them
or calling them at this
link.

Steps to contact chat support.

Step 1. Visit the site by
clicking on this link. On the top right corner, you will find a ‘Sign In’. Sign in with same account you use on your phone. Note : The link will take you to the US site. Even if you are from another country, do not worry about it.



Step 2. Select the phone platform – windowsphone 7 or windowsphone 8. This is very important. If you are not sure about your platform, go to Settings > About on your phone. This will you give you the platform details.



Step 3. Under ‘Category’, select Billing + Payment (Store), from the drop down list.



Step 4. Then select ‘Contact Us’



Step 5. You should now be in the page that says ‘Chat’. Press the big blue button to start chatting with a support person. Note - It is possible that the button might show up in red colour. Every time the author of this wiki tried
the chat support, the button is always blue.

 

how can i contact Microsoft support chat directly?

I need to ask Microsoft a question about an app and see if they can fix it or give me advice how can I find the chat support because I've looked everywhere and it all leads to the same page I need the direct line to Microsoft chat support