Windows 10: How do you install the HEVC extension?

I was having problems viewing some High definition video so I was told I needed to install the HEVC extension. I was also told I needed to make sure it wasn't already on my computer so I did a search and didn't find anything except for links to where to buy it. I went to the Microsoft store and bought the extension but was still having issues viewing my video. I went to the Add/remove section on my computer because I thought I could see if I needed to repair it and noticed that I already owned the extension which I got from the Device Manufacturer back in May of this year. Neither extension sh

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HEVC Video extension not installing

Hi,

I am trying to view HEIC image files on my Windows 10 PC

I installed HEIF extension from Microsoft Store, it installed properly, but still Photos app is showing only blurry images.

Upon googling i saw advice to install HEVC Video extension too.

I bought HEVC Video extension from the Microsoft Store and when click on "Install" nothing happens and HEVC is not listed in the Apps & Features list. (HEIF extension is present in this list)

When i select the three dots near the "Install" button i was given the list of machines i want the extension to be installed on. When i select the machine i am trying to install on, all i get is the message saying that "We will attempt to install the extension on the machine you requested" but no action

Is there a way for me to get the binary myself and install it manually instead of relying on some auto install program?

I have already wasted 2 days trying to view HEIC files on Windows 10.

 

HEVC Extension

Hello LoyalJoshua,

Thank you for responding.

Here are the things we might consider why you have this problem:

• Faulty Microsoft Store services.
  
• You're not signed it to the correct Microsoft account where the app is registered.
  
• Incompatible app to Windows 11.
  

The following are the suggested methods to troubleshoot Microsoft Store and apps issues:

METHOD 1: Install Windows updates

Make sure Windows 11 has the latest update.

1. Select Start > Settings > Windows Update > Check for updates.
   
2. If there is an available update, select Install now.
   

METHOD 2: Make sure that HEVC Extension app works with Windows 11.

Please see link below for more information about apps that aren't compatible:

Your app doesn't work with Windows

METHOD 3: Update Microsoft Store app

1. In Microsoft Store > Library.
   
2. Look for Microsoft Store in the list, if updates is available, proceed in installing it.
   
3. Check if it is working now.
   

METHOD 4: Sign out and sign back in

Sign out the current account and make sure you sign back in with the right Microsoft account you use when you purchase this app.

1. Open Microsoft Store.
   
2. At the upper-right corner, click on the profile icon and select your account.
   
3. Click the Sign out button.
   
4. Click on the profile icon again and click sign in.
   
5. Once done, try to play the video again.
   

METHOD 5: Open the video with HEVC Extension app

Try to open the video directly to HEVC Extension app.

1. Open File Explorer, locate where you save the video.
   
2. Right-click on it and select Open with.
   
3. Then select HEVC Extension app from the list.
   

METHOD 6: Reset Microsoft Store

It will reset and delete the app data to resolve common problems.

1. Open Windows Settings > Apps > Apps & features.
   
2. Select Microsoft Store app.
   
3. Click the Advanced options link and click Reset button.
   
4. Check if it's now working.
   

METHOD 7: Reinstall HEVC Extension app

If the above steps did not work, try reinstalling the app instead.

1. Open Windows Settings > Apps > Apps & features.
   
2. Select HEVC Extension app.
   
3. Click the Advanced options link and click Uninstall button.
   
4. To reinstall, open Microsoft Store again.
   
5. Select Library. Find the app you want to reinstall, and then select Install.
   

Let us know the result and we will get back to you as soon as we can.

Best regards,



Microsoft Community Moderator

 

HEVC Extension appears to installed incorrectly

Hello Team

I have purchased and installed the HEVC extension to view 4k content on streaming platforms such as Netflix .

Off late I've noticed that navigating to Apps-> HEVC Extension and clicking on the extended options (three dots) and selecting advanced options just crashes the entire app setting window .

More ever I am no longer able to view UHD videos on Netflix, could you please suggest a way to clean uninstall and install this app