Windows 10: How I can make antivirus scan online ?

How I can make antivirus scan online ? My computer has a virus, I have run multiple virus scans and used Windows Security and Internet Protection several times, but the virus is still on my computer.

:)

 

Antivirus scan failed

Hi Claire,

There are various reasons why you're experiencing the issue. For us to better understand your concern, kindly answer the following:

• Where there any changes made on your computer before encountering the issue?
• Just to clarify, which version of Windows are you using? If you're using Windows 10, what is its OS Build? To know the build of your Windows 10, follow these steps:
  • Click the Windows logo (Start button).
  • Click the gear icon (Settings).
  • Select System.
  • On the left pane, choose About.
• Are you using a third party antivirus software?
• Is Microsoft Security Essentials still installed on your computer? To check if Microsoft Security Essentials is installed on the computer, follow these steps:
  • Search for “Control Panel” in Cortana search, then launch the app
  • Click Programs and Features.
  • Check if you can see Microsoft Security Essentials.

 

scanned documents

Hello,

By default, scans are saved in a Scans folder inside the Pictures. Here are the steps on how to get there:

• Press Windows and type pictures
• Click Pictures and double-click the Scans folder.

Furthermore, we suggest that you repair your Word application by following the steps on this

link.

Let us know how that turned out for you.

 

antivirus scanning laptop

Hi,

I am sorry to know that you are facing issues with Windows 10.

I suggest you to try the steps provided below and check if it helps.

Method 1

Perform a clean boot.

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows
10, Windows 8.1, Windows 8, Windows 7, or Windows Vista. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

Clean Boot:


Notes

• 
  You must log on to the computer as an administrator to be able to perform a clean boot.
  
• 
  Your computer may temporarily lose some functionality when you perform a clean boot. When you start the computer normally, the functionality returns. However, you may receive the original error message, or
  experience the original behavior if the problem still exists.
  
• 
  If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to change the advanced
  boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.
  

I suggest you to try the steps provided, in the link below in order to perform a clean boot on your computer.

How to perform a clean boot in Windows - Microsoft Support

Method 2

If the issue persists run SFC scan and check if it helps.

Summary

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to
run the System File Checker tool (SFC.exe) to scan your system files and to repair missing or corrupted system files in Windows 10, Windows 8.1, Windows 8, Windows
7 or Windows Vista. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected. For example, some Windows functions may not work, or Windows may crash.
System file check works on Vista, Win 7, Win 8, Win 8.1, and win 10


I suggest you to try the steps provided, in the link below in order to run SFC scan on your computer.

http://answers.microsoft.com/en-us/windows/wiki/windows_other-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

Hope this helps in resolving the issue. If the issue persists
please get back to us with the above information to assist you accordingly.