Windows 10: How much performance or security HP manufacturer apps that come with new purchase add when...

My Mom bought HP laptop with 8GB Ram but strangely Windows 11 is utilising above 75% Memory after restart and idling. Memory utilisation come from manufacturer apps which are meant to help end user who are not computer literate but there’s performance issues already before we start using the computer. https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/how-to-minimize-memory-resource/m-p/8617875I’m assuming high memory utilisation is causing errors for Windows 11 upgrade https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/how-to-resolve-windows-11-critical-

:)

 

Staff Pad in-app Purchase

Hello Sharon,



Thank you for posting your query in Microsoft Community Forums. We are glad to help you.



To serve you better, please share this:

Are you trying to purchase the app from Windows Store?



Try the below methods and check:

Method 1: I would suggest you to run the inbuilt app troubleshooter.

Follow the steps:

• 
  Press “Windows” + “X” and select Control Panel.
  
• 
  Select Troubleshooting and select View all on left hand side of the screen.
  
• 
  Select the App and follow the instruction to troubleshoot.
  

Method 2: I suggest you to follow the steps below to reset the Windows store:

• 
  Press the “Win Logo” + “R”
  
• 
  Type: WSReset.exe and press “Enter”.
  
• 
  Restart the computer and check.
  

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.



Thanks and regards,

Jenith

 

How to remove "HP Connected Remote" as a sign in account ?

Hi Dave,

Thank you for writing your query in Microsoft Community.

• 
  Is your computer connected to a domain network?
  

HP Connected Remote is an app that comes preinstalled on select Windows HP computers. I would suggest you to follow the below steps and check if it resolves this issue.

• On the Windows 10 Start screen, type hp connected remote.
• Click HP Connected Remote from the Apps search results.
• Click Settings, and make sure Enable HP Connected Remote is turned On.

Reply us back with the status of this issue. We will be glad to assist you.

 

Upgrading HP SSD drive on HP 750-524

I purchased an HP Envy tower with a 128Gb SSD which is where Windows is installed, I have purchased a new 1TB SSD drive that I would like to replace the 128 GB drive with. My machine did not come with the Windows 10 Media, what steps do I need to take before
I install the new drive and install windows.

• Where do I get the Windows 10 install
• What steps are needed to create an Install disk
• Do I have to deactivate my old install before removing the old drive.

Please let me know if there are any other considerations.

Best Regards,

Wes