Windows 10: How to access advanced startup troubleshoot options

Hello, so last night I believe I got a virus on my computer as my computer shut off and I got a blue screen saying something along the lines of CRITICAL_PROCESS_DIED. I then went into the advanced startup menu in an attempt to repair the issue but when I went to go to any of the troubleshoot options command prompt, restart, restore… I had to login to my account. I used my normal password and it kept saying incorrect so I changed it and it continues to say it was incorrect. I am not sure if the virus has somehow taken over my account and is preventing me from logging into the advanced startup

:)

 

No Troubleshot option in Advanced startup menu..

Hello,

Thank you for posting your query on Microsoft Community.

It would be grateful if you can reply to this question in order to assist you further:

• How exactly are you accessing the Advance boot option?
• Are you using Windows 10 installation disk to access the Advance start up options or trying to access through Windows?

I suggest you to follow the below path and check if you are able to see the Troubleshoot option:

• Open Settings, and click/tap on the
  Update & security icon.
• 
  Click/tap on
  Recovery on the left side, and click/tap on Restart
  now under Advanced startup. Check if you are able to view the
  Troubleshoot option.
  

Let us know the status of the issue. We will be glad to assist you with the issue.

Thank you.

 

No Troubleshot option in Advanced startup menu..

Sorry I know this is old but I have a similar problem there is only the shut off your PC option , when I try to access advanced option, whether through windows even holding down the shift key,

 

Unable to open advanced troubleshooting options

Hi

Welcome to Microsoft community.

Given the context of your situation, where you're dealing with a "BAD_SYSTEM_CONFIG_INFO" error and having trouble accessing the advanced troubleshooting options due to repeated system freezes and issues arising from automatic updates on a second-hand PC, it seems like your system is in a critical state. This error often points to problems with the Windows Registry or the hardware configuration. Here are some steps you can take to try and resolve the issue or at least get your system to a more stable state:

Accessing Advanced Options via Boot

Since the usual methods are not working for you, try accessing the Advanced Troubleshooting Options through the boot process:

• To access Advanced Options in Windows 10, you can follow these steps:
  
  1. Click on the Start menu and select the Settings icon (gear-shaped) to open the Settings app.
     
  2. In the Settings app, click on "Update & Security".
     
  3. In the Update & Security section, click on "Recovery" in the left sidebar.
     
  4. Under the "Advanced startup" section, click on the "Restart now" button. This will restart your computer and bring up the Advanced Options menu.
     

System Restore

If you can access the advanced options:

• Select System Restore and follow the prompts to choose a restore point before the issues began. This can revert your system settings and configurations to a state before the problems started, potentially bypassing the corruption.
  

Startup Repair

From the Advanced Options:

• Choose Startup Repair and let Windows attempt to fix startup-related issues automatically.
  

Command Prompt Fixes

If the above methods don't work, you can try some command-line repairs:

• From the Advanced Options, select Command Prompt.
  
• Once in Command Prompt, you might want to try repairing your system files with the System File Checker tool by typing
  
  sfc /scannow
  
  and pressing Enter.
  
• If system file corruption is a concern, the Deployment Image Service and Management Tool (DISM) can also be helpful. Type
  
  DISM /Online /Cleanup-Image /RestoreHealth
  
  and press Enter.
  

Check the Disk for Errors

Still in Command Prompt from the Advanced Options:

• Type
  
  chkdsk /f /r
  
  followed by the drive letter (usually
  
  chkdsk /f /r C:
  
  and press Enter. This will check the disk for errors and attempt to fix them.
  
  Disclaimer: Running chkdsk can check the file system and file system metadata of a volume for logical and physical errors. To avoid any trouble for you, do not cancel or interrupt chkdsk, and back up important data.
  
  More information please refer to this chkdsk | Microsoft Learn.
  

BIOS/UEFI Settings Reset

• If you suspect that incorrect BIOS/UEFI settings might be contributing to the issue, consider resetting your BIOS/UEFI to default settings. Access your BIOS/UEFI by pressing the key indicated during the boot process (often Del, F2, F10, etc.), find the option to reset to defaults (often named "Load Default," "Load Optimal Defaults," or similar), save changes, and exit.
  
• Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.
  
  If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.
  

Reinstall Windows

As a last resort, if you can access your data and back it up by connecting the hard drive to another PC or through Safe Mode, consider reinstalling Windows. This will give you a fresh start and should eliminate software-related issues, but it will also erase all data on the system drive, so it's crucial to back up first.

Given the complexity of the issue and the state of your PC, these steps might or might not resolve the problem. If you're uncomfortable performing any of these actions or if the problem persists, seeking professional help might be the best course of action, especially to rule out any potential hardware failures contributing to the instability.

Please feel free to let me know how it goes.

Best regards

Derrick Qian | Microsoft Community Support Specialist