Windows 10: How to change/disable UNABLE passcode, pin and Face ID

I am unable to unlock my laptop, I have Face ID, pin, and password they are unable to be change! What should I do? I want to be able to either disable or change it but they are saying it’s unable how does that happen??

:)

 

Pin and face ID reset

Hi Jaspreet,

I tried the method you suggested but the issue still remained. I had to set up a new pin and face ID.

 

Windows Support

I am unable to change my passcode, fingerprint id and face id. It say it is temporarily unavialble. Any suggestions appreciated.

 

PIN passcode no longer valid

Hi CatherineLane ,

Thank you for writing to Microsoft Community Forums.

Is that the wired or wireless connection?

If you are using wireless connection, I suggest you to plug in to the Ethernet cable and try entering the password. I also suggest you to change the Microsoft password by login to
login.live.com from other device. Try entering the password through
on-screen keyboard. I also suggest you to enable build-in admin account using command prompt from WinRE, follow the below steps, and check if that helps.

Step: Enable built-in admin from WinRE.

1. On the login screen click on the power button at the bottom right corner of the screen.
2. Hold Shift key and click on restart.
3. Click on Troubleshoot.
4. Click on Advanced options.
5. Click on Command Prompt.
6. Type the command net user administrator /active:yes and press Enter key.
7. Once logged in to the built in admin account, try changing the current user account password.

If you are unable to change the password for the account, I suggest you to create a new user account. Follow the steps from the article to create a new user account

Create a local user or administrator account in Windows 10

We await your response.

Regards,