Windows 10: How to completely clean your laptop when returning it to the store

Hello,I recently purchased a Windows 11 laptop but I have to return it for various reasons. What is the best way to remove everything from the laptop before returning it to the store ?I removed/uninstalled all the applications that I installed .Cleared the Google Chrome and Edge History ..Then I was going to use "Reset PC" and set "Clean the Drive" to Yes. My questions are :1 I assume this will remove my Microsoft Account that I have on the Laptop , right ? If not how do I remove it ?2 Should I encrypt the SSD drive first before the Reset ? Some articles mentions to encrypt the SSD drive fi

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Cleaning off a Mac Laptop

cleaning it?

Step 1: buy about a half gallon of gasoline.

Step 2: douse laptop in gasoline.

Step 3: toss a burning match onto laptop.

Step 4: watch the fire clense your laptop.

 

RETURN HP laptop back to store help

I am going to return a laptop back to the store that was given to me days ago.
When i first turned it on, i set it up with log in PIN & my Microsoft account because it didn't let me by pass this process....

I'd like to remove my PIN and Microsoft account before I return it. Nothing else was really used/ saved on it that matters to me, except those two things +WiFi login.

I tried to full reset the laptop and it stayed stuck on 32% for 4 hrs. I powered it off & luckily, it didn't seem to corrupt the pc. I noticed a windows. old file in the files.

I'm afraid to do another full reset in case it gets stuck.
Can't i just remove all these personal credentials and return the pc?
Please advise steps to do it as well.

Thank you in advance.

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.