Windows 10: How to completely wipe a company computer

I left the company I was working at a year ago. While cleaning out my closet, I found the old laptop they gave me, and realized they never asked for it back. I tried wiping it through the standard shift+power, restart, troubleshoot, reset, remove all files, but when I booted up the computer I was greeted with the company logo again. It does not seem to be completely wiped. Any ideas?

:)

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

Google Chrome keeps resetting bookmarks position

Can you list what tasks/steps you've done thus far in your attempt to resolve it?

Have you logged off your profile (if using Sync) and done a complete wipe of the browser?

How about uninstall and then wipe any remaining data?

Do you have another device you can sort on that it works fine or you could test with?