Windows 10: how to connect microsoft mouse to laptop

need help pairing my microsoft mouse with my laptop

:)

 

Connecting Arc Touch Mouse to Laptop

Hi Tim,

One possible reason why you're having issues with connecting your Microsoft Arc Touch Mouse to your laptop is, can be due to configuration settings. To better assist you, kindly answer the following questions:

• Have you made any recent changes before this issue occur?
• Did you get any error messages when you tried to connect it to your laptop?
• Have you tried connecting your Microsoft Arc Touch Mouse to another device?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this article:
Fix Bluetooth problems in Windows 10: FAQ. It will let you automatically troubleshoot common Bluetooth problems or Bluetooth device shows as Paired, but not working. You may also perform the instructions by clicking on this

link. It will let you provide a remedy to Bluetooth connection concern.

Keep us posted if you need additional help.

 

MICROSOFT MOUSE PROGRAM

Hi Richard,

Since the above suggestions didn't work on your issue, we suggest that you follow the steps below for us to further locate the device driver that has been causing conflict on your system.

• Go to Settings.
• Click Devices.
• Scroll down, then select Device manager.
• Look for the mouse icon, then click it.
• Right-click on the available drivers.
• Select Uninstall.
• Re-connect your Microsoft mouse, so that the system will reinstall the correct driver.

Keep us updated with the result so that we can further assist you.

 

Can't connect Microsoft 'Designer Mouse'

Hi Toby,

It is possible that an outdated driver is causing this connectivity concern. For us to better assist you, we'd like to know the following details:

• Did you made a recent update?
• Which version of Windows 10 are you currently using? To see which version of Windows 10 is installed on your PC, click on the Start button and then select Settings.
  In Settings, select System > About.
• Were there any changes made on your laptop prior to the issue?
• Have you tried using your mouse to other computers or laptop? Does it exhibit the same error?

If you are running the latest Windows 10 version 1709, we suggest that you follow the steps below as initial troubleshooting:

Run the Bluetooth troubleshooter

• Select the Start button, then select Settings
  > Update & security
  > Troubleshoot.
• Under Find and fix other problems, select Bluetooth > Run the troubleshooter.

In case that the automatic troubleshooter didn't fix the issue, you can proceed with the steps provided in the
Fix Bluetooth problems in Windows 10: FAQ article. Follow the steps under

Bluetooth doesn’t appear and there are no unknown devices listed in Device Manager. How can I fix this?
section.

You can also check this link
for additional information and steps to help resolve your concern.

Update us with the results and let us know if you need further assistance.