Windows 10: How To Contact HP Printer Customer Service?

HP Printer Customer Service Number offers comprehensive support for all HP printer users. Whether it's setup assistance, driver installation, connectivity issues, or troubleshooting printer errors, their knowledgeable team is available to provide timely solutions. Customers can rely on HP Printer customer service for prompt and effective resolutions to their printing concerns.

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Hp printer

Hello Vanessa,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• What is the model of your printer?
• Were there any recent changes made prior to this issue?

Meanwhile, we suggest that you perform the troubleshooting steps in this
article
on how to resolve printer issues in Windows 10.

We look forward to your response.

Regards.

 

HP Printer messed up

Hi,



Thank you for writing to Microsoft Community Forums.



We appreciate the efforts you have taken in trying to resolve this issue. We understand that after an update you are unable to print from your HP printer. However, it would be great if you can help us with the details mentioned below:

• Do you receive any error message/code when you try to print? If yes, what is the error message?
  
• Were you able to install the drivers successfully?
  
• May I know which update was installed on the computer recently? To check go to
  Start >> Settings >> Update & Security >> Windows Update >> View update history.
  

We would suggest you to check if the Printer is listed in Device Manager. Refer the steps mentioned below:

1. Press Windows key + X, and select
   Device Manager.
   
2. Expand Printers and check if the Printer is listed.
   

We would suggest you to run HP Print and Scan Doctor on your computer and see if that helps. The HP Print and Scan Doctor will automatically detect for the issues and diagnose them. You can download the HP Print and Scan Doctor from the
Utility-Diagnostic Tool section in
HP LaserJet Pro M203dw Printer.



For additional information, see
Fix printer connection and printing problems in Windows 10.



As you have mentioned that you are unable to remove the printer from the computer, we would suggest you to follow the steps mentioned below and remove the traces of the printer from the registry, restart the computer and then try installing the drivers.



Note: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow
these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.



Refer the article to
Create a system restore point.



Step 1: Restart Print Spooler service

1. Press Windows key + R, type
   services.msc and click on OK.
   
2. Now, look for Print Spooler service, right click on it and select
   Restart.
   

Step 2: Cancel print jobs

1. Search for Print management (PMC) on the search bar in the
   Taskbar and open it.
   
2. Click on Printers, select all the printers (Press
   Ctrl when selecting), right click and select
   Cancel all jobs to delete the pending print jobs.
   
3. If PMC is not available, open printer’s print queue via
   Settings (Windows key + I, Devices) and
   cancel all pending print jobs.
   

Step 3: Remove all third-party printers

1. Press Windows key + R, type
   control printers and click on OK.
   
2. Now, right click on the third party printers and select
   Remove.
   
3. If this doesn’t work, press Windows key + R, type
   regedit and click on OK.
   
4. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
   
5. Under Printers, delete all the third party printers except:
   

• Fax
  
• Microsoft Print to PDF
  
• Microsoft XPS Document Writer
  
• OneNote
  
• Send To OneNote2016
  

Step 4: Remove all third-party drivers

1. Press Windows key + I, to open
   Settings.
   
2. Click on Devices, and select
   Printers & scanners on the left pane.
   
3. Now, click on Print server properties and select the
   Drivers tab.
   
4. Remove all the third party drivers. Do not remove any
   Microsoft print driver.
   

Step 5: Uninstall OEM software

1. Press Windows key + R, type
   appwiz.cpl and click on OK.
   
2. Find and uninstall all the printer related
   OEM software.
   
3. Verify the same from registry by navigating to
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitor
   
4. Delete all the third party print monitor from the location except:
   

• Local Port
  
• LPR Port
  
• Microsoft Shared Fax Monitor
  
• Standard TCP/IP Port
  
• USB Monitor
  
• WSD Port
  

Step 6: Set Print Spooler service Startup Type to Automatic

1. Press Windows key + R, type
   services.msc and click on OK.
   
2. Look for Print Spooler service and double click on it.
   
3. Set the Startup Type to Automatic from the drop down.
   
4. Restart the computer
   

Step 7: Re-add the printer

1. Press Windows key + I, to open
   Settings.
   
2. Click on Devices, and select
   Printers & scanners on the left pane.
   
3. Select Add Printer or Scanner to re-add the device.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Can't get my HP Printer to work on Windows 10

Greg,

I am having the same issues with my HP3600n Color LaserJet not working after upgrading from Windows 7 to Windows 10. I have followed your November 8th Post, details below:

Step 1 - Plug printer in by USB, power on printer, watch for animation in System Tray shown while searching for driver.

• There was no animation in the system try after plugging in the USB cable and powering on the printer.

Click on it to monitor driver install. It may ask to go to Windows Update to pull in the driver.

Step 2 - Type Devices and Printers in Start Search box, open location, do you see the printer there?

• Yes. The printer is listed.
• Set as Default, if it won't print right click to Troubleshoot.
  • The printer responds to a print request but, instead of printing the sent job it prints out a PCL error as follows:

PCL XL error

Subsystem KERNEL

Error: IllegalTag

Operator: 0x98

Position: 3

Step 4 - Typed "Update" in Start Search box, Check for Updates, install all including Recommended, expediting restart when requested, going back to Check for more until none are offered.

• Received notification "Your device is up to date. Last checked: Today, 2:52 PM (it is now 2:52 PM)

Did the printer driver arrive? No.

Step 5 - Download the basic driver (if no scan) or software (if scanning needed) package for the printer from the HP Support Downloads webpage for your exact make/model. Install the software with the printer USB unplugged, wait for it to prompt to plug
it in.

Let us know how this works. It may require a few extra steps.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03515691

• Downloaded Dot4x64.msi from HP support. Installed the software (with printer USB unplugged), plugged it in when prompted. This driver did not work. I received the same KERNEL error as above.

• Downloaded HP_CLJ3600_64Bit_HB.exe from HP support. Installed the software (with printer USB unplugged), plugged it in when prompted. This driver did not work. I received the same KERNEL error as above.

So, at this point, I have followed all steps with no success. I can "see" the printer in Devices and Printers however, the printer ICON doesn't look like a HP3600n, it is the Windows default printer ICON. Normally when the properly drivers are installed
the ICON is customized to look like the installed device or printer.

Do you have any other suggestions that I might try?

Thanks!

Dave Williams