Windows 10: How to contact someone about wrongful bill charges

I have been charged $14.99 about 5 times for subscriptions I don't have. I've checked my account and it confirms that I have not purchased hated anything for three months. So why the charges?

:)

 

Wrong billing address being charged in Windows 10 Store

Hello, yesterday I bought a movie from the Windows 10 Stor app, and when I got the email with the invoice it shows that the billing address hey used was a diferrent one than the one showed in my Microsoft account, I have tried looking for where the wrong
email address is being pulled from with no success, does any one have any suggestions on how to fix this?

Oher than being charged to another billing address, I am being charged that state sales tax which is higher than the one I currently live on.

 

Bill charge question

Hello, JSpock,

Look in Billing & Subscriptions for purchases.

Are you a subscriber to MSN Premium software? MSN Butterfly? Office 365, etc..?

Once you've checked Billing & Subscriptions in Manage My Microsoft Account and you still see no reason for the charge, contact your Credit Card Customer Support division. They will dispute the charges for you and get your money back.

 

Deleting contacts from Windows 10


When you say Windows Mail Live are you referring to Mail app or Windows Live Mail?

I suggest you to try the steps provided below and check if it helps.

• Open Windows Live Mail.
• Press Ctrl + 3 using your keyboard. Right-click on the contact to delete it if it is a single contact.
• Highlight all contacts by pressing Ctrl + A.
• Click Delete located on the Ribbon bar.
• Click OK when you see the message These contacts will also be deleted from Hotmail, Messenger, and other Windows Live services.

After following the steps above, all your contacts that you have manually added to your account will be deleted however, contacts coming from third-party sites such as Facebook will not be deleted unless you remove Facebook from your account.

For Mail app:

Open People app then delete the contact.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.