Windows 10: how to delete iphone 14 from hp computer

Hi, I am struggling with resetting and deleting iphone 14 from HP Desktop All in one. I downloaded itunes, connected it with a usb to my compuer and the iphone 14. It pops up for a second, then, it goes away. I want to ultimately factory reset the phone, and delete it from device manager bc I have new iphone. I have been trying to do this since 1pm est, Georgia. Thank you in advance for any help.CeCeGeorgia

:)

 

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Trying to Upload photos from an Iphone 14 to Windows desktop

Hi



Welcome to Microsoft community.

Uploading photos from an iPhone to a Windows desktop, especially when aiming to save them directly to an external hard drive, can sometimes be a bit tricky due to various compatibility and settings issues. Here are steps to troubleshoot and execute this process effectively:

1. Check the Connection of Your External Hard Drive:
   
   • Ensure your external hard drive is properly connected to your Windows desktop. It should be visible in "This PC" as a drive.
     
   • If it's not showing up, try disconnecting and reconnecting it, and make sure it's properly powered on (if it requires external power).
     
2. Trust the Computer:
   
   • When you connect your iPhone to the desktop via USB, your iPhone should prompt you to "Trust This Computer". Make sure you tap "Trust" and enter your passcode if required. This step is crucial for the computer to access your iPhone's data.
     
3. Use Windows Photos App to Import:
   
   • Open the Photos app on your Windows desktop. You can find it by searching in the Start menu.
     
   • Click on the "Import" button in the upper right corner, then choose "From a USB device". This should detect your iPhone.
     
   • Follow the on-screen instructions. When it asks for a destination, you should be able to select your external hard drive as the import location. If not, proceed to the next step.
     
4. File Explorer Method:
   
   • If the Photos app doesn't let you import directly to the external hard drive, open File Explorer.
     
   • Find your iPhone under "This PC" or "My Computer". You might need to unlock your iPhone again.
     
   • Access the DCIM folder, where your photos and videos are stored. You can then manually copy these files and paste them into your external hard drive's folder in File Explorer.
     
5. Check iPhone and External Hard Drive Format:
   
   • Ensure your iPhone is using a photo format compatible with Windows. Go to Settings > Photos on your iPhone, and under "Transfer to Mac or PC", choose "Automatic" to ensure compatibility.
     
   • Also, make sure your external hard drive is formatted in a file system that Windows can read and write to, such as NTFS, FAT32, or exFAT. If it's not recognized, it might be formatted in a format not supported by Windows.
     

If you're still facing issues, it might be helpful to use cloud services (like iCloud for Windows) as an intermediary step or consult with Apple support for further assistance.



Please feel free to let me know how it goes.



Best regards

Derrick Qian | Microsoft Community Support Specialist