Windows 10: How to diagnose a hangproblem

I have an occasional wacko problem involving FireFox and VeraCrypt (or maybe any long running command). I have no idea how to debug this.

I have a .bat file containing a VeraCrypt Mount command. The command prompts for a password, then displays a "This may take a while" type message and runs for about 10 seconds. Several times- 3 or 4 - in the past week the command window has stayed open after the mount has completed. I have had FireFox running each time this has happened, and each time FireFox has hung; it loses focus and cannot be brought to the foreground. Process Explorer shows 4 or 5 Firefox processes. After killing them and restarting Firefox it works as though there had been no problem.

Two basic things I failed to check:

• I did not check to see if any FireFox processes were using cycles (but I think I would have noticed if one seemed busy).
• I did not check for any events.

This may be happening on two PCs but I can remember only one for sure. Both PCs are running Win10 1803.

:)

 

strange mouse cursor pause

Hi Joleen,

In order to further diagnose the issue, I would suggest you to check the same issue with the new user account.

Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

• Go to Settings.
• Choose Accounts and then select Other User Accounts towards the left.
• Select Add an Account.
• Enter a user name and hit Next.
• Click on Finish.
• Sign out from the current Account and Log into the new account.
• Check if issue persists.

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.

 

Strange icon in windows action center!

Hi Desmond,

In order to further diagnose the issue, I would suggest you to check the same issue with the new user account.

Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

• Go to Settings.
• Choose Accounts and then select Other User Accounts towards the left.
• Select Add an Account.
• Enter a user name and hit Next.
• Click on Finish.
• Sign out from the current Account and Log into the new account.
• Check if issue persists.

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.