How to diagnose a strange hangproblem

Discus and support How to diagnose a strange hangproblem in Windows 10 Support to solve the problem; I have an occasional wacko problem involving FireFox and VeraCrypt (or maybe any long running command). I have no idea how to debug this. I have a... Discussion in 'Windows 10 Support' started by pokeefe0001, Jun 8, 2018.

  1. pokeefe0001 Win User

    How to diagnose a strange hangproblem


    I have an occasional wacko problem involving FireFox and VeraCrypt (or maybe any long running command). I have no idea how to debug this.

    I have a .bat file containing a VeraCrypt Mount command. The command prompts for a password, then displays a "This may take a while" type message and runs for about 10 seconds. Several times- 3 or 4 - in the past week the command window has stayed open after the mount has completed. I have had FireFox running each time this has happened, and each time FireFox has hung; it loses focus and cannot be brought to the foreground. Process Explorer shows 4 or 5 Firefox processes. After killing them and restarting Firefox it works as though there had been no problem.

    Two basic things I failed to check:
    • I did not check to see if any FireFox processes were using cycles (but I think I would have noticed if one seemed busy).
    • I did not check for any events.

    This may be happening on two PCs but I can remember only one for sure. Both PCs are running Win10 1803.

    :)
     
    pokeefe0001, Jun 8, 2018
    #1
  2. Harkanwar Singh Win User

    strange mouse cursor pause

    Hi Joleen,

    In order to further diagnose the issue, I would suggest you to check the same issue with the new user account.

    Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

    • Go to Settings.
    • Choose Accounts and then select Other User Accounts towards the left.
    • Select Add an Account.
    • Enter a user name and hit Next.
    • Click on Finish.
    • Sign out from the current Account and Log into the new account.
    • Check if issue persists.
    Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.
     
    Harkanwar Singh, Jun 8, 2018
    #2
  3. Harkanwar Singh Win User
    Strange icon in windows action center!

    Hi Desmond,

    In order to further diagnose the issue, I would suggest you to check the same issue with the new user account.

    Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

    • Go to Settings.
    • Choose Accounts and then select Other User Accounts towards the left.
    • Select Add an Account.
    • Enter a user name and hit Next.
    • Click on Finish.
    • Sign out from the current Account and Log into the new account.
    • Check if issue persists.
    Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.
     
    Harkanwar Singh, Jun 8, 2018
    #3
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How to diagnose a strange hangproblem

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