Windows 10: How to factory reset my PC with Windows 10 when it’s asking for a DVD I don’t have

I’m trying to reset a PC my friend gave me to its factory setting. When I try I keep getting ask for the windows 10 dvd which my friend doesn’t have anymore. Is there a way to test my PC to factory setting without it?

:)

 

dvd player don`t work

Hi Harris,

Thank you for being a part of Windows 10.

Before we proceed, I need more information to help you better.

1. What happens when you play CD/DVD? Do you get any error message?

2. Are you referring to the Microsoft Edge or Internet Explorer?

Try the following methods and check if it helps:

Method 1:

Step 1: Run the Hardware and Devices troubleshooter.

Follow the below steps:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Hardware and Devices.

5. Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Step 2:

I suggest you to uninstall the DVD/CD-ROM driver from the Device Manager and check.

Follow the steps to uninstall the driver.

1. Right click on Start button and click on
Device Manager.

2. Search for
DVD/CD-ROM driver and expand it.

3. Right click the device, and click
Uninstall.

4. Restart the computer.

5. Right click your computer name in Device Manager and click
Scan for hardware changes. Device manager scans your system and automatically reinstalls your device.

If the issue still persists then, I would recommend you to download and install the latest DVD/CD-ROM driver in compatibility mode from the manufacturer and check if it works.

Method 2:

If you are using the Microsoft Edge then, I suggest you to refer to the section:
How can I clear and manage cookies in Microsoft Edge? from the following Microsoft article on
Microsoft Edge and privacy: FAQ.

http://windows.microsoft.com/en-gb/windows-10/edge-privacy-faq

If you are using the Internet Explorer then,
I suggest you refer to the following Microsoft article to delete cookies, disable add-ons and reset Internet Explorer.

Internet Explorer help - Microsoft Support

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control
settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Also re-enable the add-ons.

Hope the above information helps. Reply with necessary information and the result to help you further.

Thank you.

 

Looping after factory reset

There is not much to do than again factory reset your computer.

Dell SupportAssist OS Recovery starts automatically if Windows will not startup. The recovery environment allows you to diagnose hardware issues, repair issues, back up files, and restore factory settings. You can start the recovery environment at any time.
Verify the list of systems on which Dell SupportAssist OS Recovery is supported.

You should able to factory reset with Windows 10 Installation DVD. You can create Windows 10 installation DVD/USB with Windows 10 Media Creation Tool.

 

Windows 10 activation problem after factory reset. Error 0xC004C003





See the windows is activated. And this is the screen which asks the product key. I can only skip this step if I boot from the dvd and select the clean install option.

"slmg /ato" returns Activating Windows core single language edition (a string of numbers and alphabets)
Product activated successfully.