Windows 10: How to find my device microsoft account username/Bitlocker recovery lockout

Can Microsoft help retrieve my Microsoft account username based on my device recovery key ID? I am locked out of my device on the bitlocker recovery page. My device does not show under my Microsoft account. Requesting human assistance from Microsoft.

:)

 

BitLocker Recovery Account issue

Hello,

I have a coworker who after rebooting their laptop, received a blue screen showing a BitLocker Recovery window, where its prompting the user to enter a recovery key in order to access their laptop. This is the first encounter I have seen asking for bitlocker recovery for a user, as we never had an issue where if it did lockout a user, it never asked for a bitlocker recovery key.

We then checked the url: My Account to see if their was a bitlocker recovery key.

Their was no key to use. (attached screenshot)

So we are not sure how to proceed from here. We had another IT user tried various alternatives such as rebooting, attempting to safe mode with no luck.

Asking here for any suggestions on what to do, as this is our first experience on bitlocker recovery.

 

Cannot find my Bitlocker recovery key

I am currently experiencing a lockout situation in Windows due to a blue screen prompting for a Bitlocker Recovery key.

Upon inspection of my Microsoft account, the recovery key is not present. However, I have observed my laptop listed under the "Devices" section. Additionally, my data is not backed up.

 

Win10 Bitlocker and Interactive logon: Machine account lockout?


There is a Bitlocker PIN (Which you enter in to the Blue Screen), then there is a separate password for your Windows account. The local security policy setting "Interactive Logon: Machine Account Lockout Threshold" is specifically for use in conjuction with Bitlocker encrypted systems. If you have this policy set, it prevents Brute-Force Logon in to Windows. You must first enter your Bitlocker PIN (If set), then you must also log in to Windows. If you use the wrong password too many times on your Windows account, that local security policy will cause the system to go in to Bitlocker Recovery Mode.