Windows 10: How to fix code 0xc000000e and not responsive to keyboard and mouse at all on pc

Hello I not long ago have a new issue with my pc that gives me blue screen recovery with the error code 0xc000000e and no usb ports are working and I’m trying to figure out any solutions help is very appreciated

:)

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

Error code 0xc000000e

Ok, so I updated MSI software, and I reboot my computer and I got error code 0xc000000e and have no usb support. Any help on just getting my keyboard and/or mouse back would be appreciated.

 

0xc000000e

Hi Peter,

To assist you better with your concern regarding 0xc000000e, give us an idea on the following:

• Can you provide the steps Vijay gave you? if it's from Community, you may post the link.
  
• When are you usually getting this messages?
  

We look forward to your response.