Windows 10: How to fix fingerprint in sign in options in Windows 11?

Hello, I have problem with sign in options both face recognition and fingerprint are unavailable, it says "we couldn't find a fingerprint scanner compatible with your windows hello". I tried to check the device manager but there is no biometrics there. How do I fix this?

:)

 

Fingerprint sign-in as default option on Windows 11

I just upgraded to Windows 11. When I sign-in, I am asked to enter my PIN. In order to use fingerprint, I have to select "sign-in options" and click on the fingerprint. I have restarted the computer numerous times, and each time I am asked to enter my PIN and have to go through this extra step to use my fingerprint to sign-in. How do I get my fingerprint as the default option to sign-in as I had using Windows 10.

 

Fingerprint Sign In Option

Hi,

I have an HP Envy x360 with the Windows Hello sign in options. I have been using the fingerprint sign in option ever since I got the laptop a few months ago. I've not had any problems with it. I just updated it and now that option is gone when I turn
my laptop on and want to sign in. When I go into settings/accounts/sign in options, it says Windows Hello Fingerprint (and also Windows Hello Face, but I've not set that up) - this option is currently unavailable, click to learn more. I click and it says
"We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint." How do I go about fixing this? Any help would be greatly appreciated. Thanks!

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator