Windows 10: How to fix installing and updating apps fails in microsoft stores

Hi,Recently I've tried to update a game from the microsoft store. I had no problem before but now it just doesn't load. So I've uninstalled the game and when I try to reinstall it it doesn't work neither. Same for xbox app. It seems like I can't download or update anything from the microsoft store.I've tried to reset Microsoft store cache, to reinstall it nothing is working.I've seen other topics that said to go to certain files but it seems that I don't have the files mentioned...Please help me I can't find a fix to this and it's really annoying.

:)

 

Apps won't install in Microsoft Store

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are unable to install apps in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers
to the questions below:

• 
  Do you have any non-Microsoft antivirus program installed?
  
• 
  Does this issue occur for all apps from the store?
  
• What is the date and time on the PC and ensure it is correct?

Meanwhile,
we would suggest you to perform these steps and after every step check if you are able to install the app.



Step
1: Reset the Windows Store Cache: Press the Windows
Logo Key + R to open the Run
dialog box, type wsreset.exe, and then select OK.



Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



Step 2: Run the Windows Store Apps Troubleshooter: Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows
Store apps > Run the troubleshooter.



Step 3:
Refer the troubleshooting steps and mentioned
in this article: Fix
problems with apps from Microsoft Store



Step 4: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and
then try installing the game.



Step 5: If the issue persists, then we would suggest you to create a new administrator user account and
check, refer this article to create
a local user or administrator account in Windows 10.



Regards,

Aditya Roy

Microsoft Community – Moderator

 

microsoft app store

How to run apps that are downloaded from Microsoft app store on multiple PCs without downloading multiple times.

 

How do I fix Windows 10 apps from launching the store instead of the actual app?

This is a sign of app metadata getting damaged.

Try resetting the app (from the App and Features part of Settings). If that failed, uninstall and reinstall the app.

This solution is for Windows v1709 and earlier only. 1803 is not stable enough at this time.

To reset an app:

1. Press Win+X to open the quick access menu.
   
2. Select "Apps and Feature" (which should be on the top)
   
3. Find the affected app and select it.
   
4. Click on the "Advanced options" hyperlink that just appeared.
   
5. In the next screen, press the "Reset" button.
   

To wipe-and-reload an app:

1. Uninstall it.
   
   1. Right-click on its tile and select "Uninstall". proceed to the next step whether you find an uninstall option or not.
      
   2. Press Win+X to open the quick access menu.
      
   3. Select "Apps and Feature" (which should be on the top)
      
   4. Find the affected app and select it. If you can't find it, skip the next step.
      
   5. Click on the "Uninstall" button.
      
2. Open Microsoft Store
   
3. If an update for Microsoft Store is available, install it.
   
4. Navigate to the page corresponding to your app. Do this using the search or via the library. Please don't use any other method.
   
5. If Microsoft Store thinks the app is still installed, click on "Uninstall" button.
   
6. Have every user account on you computer repeat the steps above.
   
7. Go back to Microsoft Store and install it.