Windows 10: How to fix Snip & Sketch not working after Windows 2004 Feature Update

Hi all,


* We recently made Windows Feature Update 2004 available to our users we are a small NGO

* Since then we have had a few users report Snip & Sketch no longer works

* I have tried this on my own PC on site here. I get the same issue

* Namely all that happens is a yellow line appears all the way around the side of the screen for a few seconds, and then disappears

* To try to build a case, I have taken an old PC from stock that hasn't had the 2004 update

* Snip and Sketch works on that PC

* If I then apply the 2004 update to that PC, Snip and Sketch no longer works

* However 2 other updates were applied at the same time as the 2004 update

* Hence I rolled back the 2004 update to the previous version of Windows

* Snip and Sketch works again on that PC

* If I then roll forward the 2004 update, Snip and Sketch again stops working

* Hence I currently have a reasonable level of confidence that the issue is related to the 2004 update


Further:


* I have looked online for a fix

* I see previous issues with Snip and Sketch have been suggested as related to "Notifications and Actions" in Windows Settings

* Specifically that Snip and Sketch should be set to "On" in a list of apps under the heading, "Get notifications from these senders"

* However I don't see Snip and Sketch in that list of apps





* Hence can anyone help please by advising:


a Are there any fixes or workarounds for this issue without having to roll back the 2004 feature update across our user base?

b If there isn't a fix currently, is there any sort of way to request one from Microsoft?


Any help is much appreciated.


Regards,

Steve

:)

 

Snip & sketch

Hello FrankEngstrom,

Thank you for updating me that information. If you mean the snip and sketch? Based on your description the snipping tool is crashing?

Please try to reset Snip and Sketch

Press Start then search Apps and Features

Select Snip and Sketch on the list

Click Terminate then Reset

If it doesn't work, Please try to create a new administrator account then check if everything is working.

https://support.microsoft.com/en-us/help/402692...

Sincerely



Independent Advisor

 

Windows 10 screenshot tool (snip&sketch) not working

Hey John, thank you for your help.

I'm using Windows 10 Pro 2004 version and I have already tried everything you stated and none worked. It was working fine until last week then it suddenly stopped working and I did not make any changes recently.

 

Snip & Sketch keeps overriding clipboard

Hi Amanda,

Thank you for writing to Microsoft Community Forums.

I understand the inconvenience you are facing with the Snip and Sketch app on Windows 10.

Provide us additional information to assist you better with this issue:

1. Which version of Windows is running on your device?
   

Refer the article Which Windows operating system am I running to know about
the information.

Here are the few steps you can try to fix the issue.

Method 1

Refer the article Fix problems with apps from Microsoft Store
and try the suggested steps and check if the issue still persists. If the issue still persists try with the method 2.

Method 2

Reset Snip & Sketch app

1. Press Windows + I key and click on
   Apps.
   
2. Click on Apps & features. Select Sketch & Snip app from the available list of installed apps.
   
3. Click on Snip & Sketch > Advanced Options.
   
4. Click on Reset option.
   
5. Restart the computer once and check the status of the issue.
   
6. Let us know if the issue still persists.
   

Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.

Muralidhar

Microsoft Community Forums