Windows 10: How to fix the random black screen error?

Dear All, I and my two colleagues faced the following problems. We use different PC configuration, which is detailed at the bottom of this question. Our problem is, that sometimes one monitor of our multi-display config goes blacked out. Which one goes is random. Windows does not recognize the failure because it does not rearrange the desktop layout some applications are unreachable on the blacked-out display. Sometimes it is just a relatively short blink, and sometimes the monitor stucks in this state. We have only two options to handle this issue. One is the physical disconnect and recon

:)

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.

 

Random Black Screen

Just upgraded to the current mobo, cpu and memory in my system. When I finished loading the mobo drivers, I went ahead and updated my catalyst drivers to 8.11. That's when I started getting random black screens every couple of minutes. *Confused System didn't restart, screen would just go black for a couple of seconds, then go back to normal. Did this randomly. Updated catalyst to 8.12 - same problems. *Wtf :wtf: Ran drivecleaner (whatever it's called, the one from guru3d), and reloaded the 8.12 drivers. Still no fix. Uninstalled the mobo drivers and cool n' quiet, rebooted, and attempted to reload these drivers. Get an error message stating amdk8.sys was missing. Got that file from Gilletter, put it in the proper location, rebooted, finished loading the drivers again, still have the same problem. *Bang Head :banghead:

Note that I was not having any problems prior to the upgrade. At that time I was running an MSI mobo with an Athlon 3200+ and 1GB Kingston pc2700 and Catalyst 8.6 drivers. Anyone have any suggestions?