Windows 10: How To Fix "We couldn't find a camera compatible with Windows Hello Face" Windows 11

How To Fix "We couldn't find a camera compatible with Windows Hello Face" Windows 11

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Windows Hello

Hello,

I just got a new laptop MSI prestige 15 and I am unable to set my Windows Hello Face (fingerprint works fine). At the settings sign-in options it says that "This option is currently unavailable-click to learn more." "We couldn´t find a camera compatible
with Windows Hello Face." My windows is up to date.

Thank you for any suggestions.

 

Windows Hello

 

"We Couldn’t Find a Camera Compatible with Windows Hello"

I've been using Windows 10 face recognition, ie Windows Hello, for a long time without problems. Suddenly it stopped working and I discovered my security software was blocking access to the webcam. After I turned that protection off my apps, such as Zoom and Vivaldi, can access the camera again, however I can't get it reconnected to Windows Hello. When I go to Sign In Option in Settings it says that "Windows Hello Face" is currently unavailable. When I click on it it says it can't find a compatible camera. So far I've tried moving the camera to a different USB port, attempted to update the camera drivers (there are no driver updates available) and rebooted a few times, without success. Any suggestions for what to try next will be appreciated.

Currently running Windows 10.0.19043.1889