Windows 10: How to Fix Whiteboard Sharing Issues

Discus and support How to Fix Whiteboard Sharing Issues in Windows 10 Software and Apps to solve the problem; Am trying to share my whiteboards with the Web Sharing link on Whiteboard free app However I'm getting and all my clients are getting the following... Discussion in 'Windows 10 Software and Apps' started by NielsCorfield, Jan 22, 2021.

  1. NIELSCORFIELD
    NielsCorfield Win User

    How to Fix Whiteboard Sharing Issues


    Am trying to share my whiteboards with the Web Sharing link on Whiteboard free app
    However I'm getting and all my clients are getting the following error. Which is totally unintelligible.


    Any help would be really appreciated. Without this feature working it's pretty useless as a tool for collaboration.

    Have done all the reinstalling stuff.


    Request Id: d77c9573-dd6c-4dce-b364-3fd54a008a00
    Correlation Id: bd48ff94-f0c8-4933-b27e-cfbf63006733
    Timestamp: 2021-01-22T10:37:37Z
    Message: AADSTS50020: User account '......@outlook.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '95de633a-083e-42f5-b444-a4295d8e9314'Microsoft Whiteboard Services in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
    Advanced diagnostics: Disable
    If you plan on getting support for an issue, turn this on and try to reproduce the error. This will collect additional information that will help to troubleshoot the issue.

    :)
     
    NielsCorfield, Jan 22, 2021
    #1
  2. ANDRE FOR DIRECTLY
    Andre for Directly Win User

    Microsoft Whiteboard sharing issues

    Hi KõTVI

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    If your sharing it within an organization, your Office 365 Administrator might need to enable the ability to access the Whiteboard from within the Office Admin Center.

    This is the error I got when I shared my Whiteboard and tried accessing it from another computer.

    How to Fix Whiteboard Sharing Issues 873273f8-3532-4727-b2b2-309ed1aa6de2?upload=true.png
     
    Andre for Directly, Jan 22, 2021
    #2
  3. KõTVI
    KõTVI Win User
    Microsoft Whiteboard sharing issues

    So I was so happy that I can finally share everything what I've done in my Whiteboard with my friends.

    But apparently there is some kind of issues there. Cause every time anybody trying to log in on web to take a look at my white board - they can't

    I even made a new account for myself but and can't see my WB online ever How to Fix Whiteboard Sharing Issues :(

    Is there any option to fix it?

    Is there any option at all to share my WB?


    How to Fix Whiteboard Sharing Issues 2bff9454-15eb-4d5c-9ad3-71d37badf76a?upload=true.jpg
     
    KõTVI, Jan 22, 2021
    #3
  4. WAQAS MUHAMMAD MSFT
    Waqas Muhammad MSFT Win User

    How to Fix Whiteboard Sharing Issues

    Whiteboard - unable to export

    Hi Azad,

    Asper your description, may I know are you using Microsoft whiteboard app to export. If possible, could you please share a step how did you try to
    export a Microsoft Whiteboard Canvass or some related screenshot of better understand.

    Also, could you please share with us screenshot of error message.

    I appreciate your time and understanding.

    Best Regards

    Waqas Muhammad
     
    Waqas Muhammad MSFT, Jan 22, 2021
    #4
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How to Fix Whiteboard Sharing Issues

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