Windows 10: How to fix Windows 10 20H2 and later updates detecting Xbox controllers as mice when...

Hi. So here's the issue. After I updated to Windows 10 20H2, Windows suddenly started detecting and using my Xbox Series SX controller as a mouse whenever I would hit Start/Menu. This is incredibly aggravating as it is interfering with all of my games. Any time I pause a game, open a menu tied to the Start/Menu button, or press the Start/Menu button because it is bound as a control in something like a simulator, it activates mouse control. I am now on Windows 10 21H1, and the issue persists.In some games, it's not immediately noticeable until say, for example: I press Start/Menu to open the i

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Xbox One controller being recognized as a 360 Controller

Hi Stephan,

There are several reasons why your Xbox One controller is detected as an Xbox 360 controller by your PC. It is possible that the controller is not updated or if you previously used an Xbox 360 controller on the PC, it is still detecting its drivers instead
of the Xbox One controller drivers. To properly isolate your concern, please clarify the following information:

• Have you used an Xbox 360 controller on the same computer before?
• Does the error message occur on all of the games that you play?
• Have you tried to update the controller?
• Are you using an Xbox One Elite controller?

In the meantime, we suggest that you update the controller by following the steps on this

link.

 

Xbox Controller in Windows

Hey there Tomas

Thanks for reaching out!



I suggest that you try updating
your Xbox One controller. To do this, kindly follow the steps provided on the links below:

• How
  to update your Xbox One Controller on Windows 10
  
• Connect
  and troubleshoot Bluetooth on your Xbox One Wireless Controller
  
• Troubleshoot
  update issues with your Xbox One Controller
  

If the issue persists, I strongly
recommend contacting our Xbox Customer Support
for further troubleshooting steps.



Kindly update us with the results.

 

Xbox One Controllers not working on Windows 10 PC.

Hi,

One possible reason as to why your Windows 10 device can't detect the controller is due to outdated device drivers. We suggest checking if there are updates available for the controller and your Windows 10 PC. Refer to the following links for the steps:

• How to update your Xbox One Controller on Windows 10
• How to get software and driver updates for Windows 10

Another solution we recommend is to run the Windows troubleshooter for devices and driver. This can help resolve issues with connecting a device on Windows 10.
See How to use Microsoft easy fix solutions and look for Find
and fix problems with devices and hardware.

If the same issue occurs, kindly perform the following steps to manually add the controller:

• Go to Settings.
• Select Devices.
• Select Connected Devices.
• If the controller is not listed under Other devices, kindly click Add a device. Follow the on-screen prompts to manually add the device.
  
• Restart your computer so that the changes can take effect.

Keep us posted with the results. We'd be glad to further assist you.