Windows 10: How to get a refund for windows dvd player and uninstall it

Windows dvd player won't play discs. I just bought it and want a refund.

:)

 

need refund for dvd player

Hi John,

Thank you for posting your query in Microsoft Community.

Could you provide us few information in order to assist you better?

• What are the issues your facing in DVD player apart from not playing?
• Do you get any error message?
• Did you try to uninstall and reinstall the app again?
• Did you try any troubleshooting steps to fix the issue?

I would suggest you to contact the store and try to get a refund for the issue.You can follow the link mentioned below to contact the Store.

Items ordered from Microsoft Store online:

http://store.microsoft.com/Help/Returns-Refunds

Sales and Support

http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Site_Contact_Us



Hope it helps. For any further Windows related assistance, feel free to contact us and we will be glad to help.

 

need refund for dvd player

dvd player won't play dvd. how do I get refund?

 

DVD player stopped working

Hi Frank,

Thank you for your interest in Windows 10.

Please answer the following questions so that we can help you.

• 
  What do you refer by ‘DVD player stopped working’?
  
• 
  Is the DVD drive not detecting DVD’s or is the drive itself not detected by Windows?
  

I suggest you to follow the methods below if the DVD drive is not detected and check.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + X and click on Control Panel.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the DVD drive drivers check if it works for you. Follow the steps to uninstall the DVD drive drivers:

• Press Windows Key + X key and click Device Manager.
• Right-click on the DVD drive listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset drivers.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.