Windows 10: How to get warranty on defective mouse-keyboard bundle?

Hello! When i go to the site to check warranty:https://support.microsoft.com/en-us/warrantyIt says "To check the warranty status for Microsoft accessories like mice, keyboards, cameras, or headsets, contact us.". The last part is a link, which takes you to:https://support.microsoft.com/contactusThen you have to look for "Show expanded list of products" then pick "PC Accessories", which offers either Home or Business, so I pick Get Business Support, which then takes you to a web form to select the product family Microsoft Accessories, second item asks what product, either keyboar or mice, whe

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MS Sculpt Ergonomic Desktop Keyboard & Mouse Bundle DEFECTIVE

After several months of use the KEYBOARD IS UNUSABLE. It doesn't connect right away when I begin typing and so it misses the first few characters, it sometimes doesn't connect at all and I have to shake it, and when it does connect it often skips characters.

It is DEFECTIVE! I know this because this is the second Sculpt keyboard that I have. And I have tested them both across different laptops. My original Sculpt keyboard and mouse work perfectly. The second one is driving me insane!

I called several MS numbers to get WARRANTY support and the robot says go to help.microsoft.com. I cannot find any help on the website. I have spent a lot of time going around in circles. I cannot "register" the product because I cannot find the serial number. This is very frustrating because I know it's a great product and the second one I bought is junk.

Please help me get a replacement - thanks!

(BTW NONE of the categories in the dropdown below has anything to do with a keyboard!)

“***Post moved by the moderator to the appropriate forum category.***”

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.