Windows 10: How to get Windows Fax and Scan to see and use a new online printer

Discus and support How to get Windows Fax and Scan to see and use a new online printer in Windows 10 Drivers and Hardware to solve the problem; It lists an old printer that is not online, and doesn't see the new one.... Discussion in 'Windows 10 Drivers and Hardware' started by Norman Barnett, Apr 7, 2019.

  1. NORMAN BARNETT
    Norman Barnett Win User

    How to get Windows Fax and Scan to see and use a new online printer


    It lists an old printer that is not online, and doesn't see the new one.

    :)
     
    Norman Barnett, Apr 7, 2019
    #1
  2. SLIM142
    slim142 Win User

    Can't "Scan To" from printer. Please help!

    The scenenario is the following:

    We have multiple subnets in our network. One of them is the security one which is 10.224.2.xxx

    Computer A is connected directly into it. Ethernet cable comes out of the wall and goes into her Intel NIC.

    Computer B is also connected directly into it. However, ethernet cable comes out of the wall, goes into a dock and then through the USB cable, gets internet.

    Computer C is connected to our wireless security network which is 10.224.4.xxx
    This computer is allowed on the firewall to talk to 10.224.2.xxx

    All three computer have Webroot SecureAnywhere installed. The printer is an EPSON Workforce WF-4640. IP is 10.224.2.122 / 255.255.254.0 / 10.224.2.1 gateway / no iPV6 / 192.168.50.18 & .19 are DNS's. Printer has static IP.

    I proceeded to install the drivers on all three computers. Here is where the problem comes.

    Computer A installs just fine. Finds the printer on the subnet and completes installation. I can print and scan FROM the computer. I can also scan FROM the printer. When I go to "Document Capture Pro", I can see scan to: COMPUTER A on the list.

    Computer B also installs just fine. Finds the printer and completes the installation. I can print and scan FROM the computer, but I cannot scan FROM the printer. It just wont list COMPUTER B at all!. I tried plugging the ethernet cable directly into the laptop, but still, the printer will not show computer B in the scan to list.

    Computer C the same story, but worse. I cannot finish the installation properly because it will not find the printer. It is obviously on a different subnet, but it will not let me type in the address so I just cancel the printer finder part. I manually go to control panel and adjust the IP parameters. Same thing, I can print and scan from the computer but cannot scan FROM the printer. It will not list Computer C in the list.

    I have tripled checked the EPSON Scan software on each PC. Each has the IP parameters set properly. I have spent days installing and reinstalling drivers, but no luck. Printer has updated firmware. I tried disabling Windows firewall, nothing.
    At first I wanted to think it was Webroot, since there is a review on Amazon from a guy that had the same problem, but using Norton. However, how come Computer A works just fine?
    When I though it was the dock, I quickly found out it was not as explained in Computer B when I plugged it directly.

    At this point, Im running out of ideas. Im not even sure where else to go.
     
    slim142, Apr 7, 2019
    #2
  3. PAVAN_N
    Pavan_N Win User
    Printer won't scan after downloading win 10

    Hi Julia,

    Please answer these questions to assist you better.

    • Do you get any error message?
    • What is the make and model of your computer and printer?

    Follow the Microsoft Article below and perform the troubleshooting steps suggested.

    Fix printer problems

    http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

    Do let us know if you are able to scan. Thank you.
     
    Pavan_N, Apr 7, 2019
    #3
  4. ROSE TER
    Rose Ter Win User

    How to get Windows Fax and Scan to see and use a new online printer

    Printer not scanning.

    Hi Keith,

    This issue occurs if there’s a problem with the printer/scanner driver.
    For us to isolate the issue, we will need to ask you a few questions:

    • Are you getting any error messages?
    • What troubleshooting steps have you done so far?
    • Any recent changes made prior to the issue?
    • Have you tried using a program to scan items?
    • Did you check to make sure the printer is not in offline mode?
    • Have you tried contacting the manufacturer of your printer and check the latest updated driver that will be compatible with your device?

    You may also check out this
    link    . This will provide you troubleshooting steps regarding your printer/scanner problems.

    Feel free to contact us if you have further inquiries.
     
    Rose Ter, Apr 7, 2019
    #4
Thema:

How to get Windows Fax and Scan to see and use a new online printer

Loading...

  1. How to get Windows Fax and Scan to see and use a new online printer - Similar Threads - Fax Scan online

  2. Using Windows Scan & Fax

    in Windows 10 Gaming
    Using Windows Scan & Fax: My PC is running Windows 10 with all the latest updates. I need to send a fax. Who uses faxes any more? Anyway it will be ongoing for me. So, I bought a fax modem and it seems to have installed properly and according to what I see on the screen in my test it claims to have...

  3. Using Windows Scan & Fax

    in Windows 10 Software and Apps
    Using Windows Scan & Fax: My PC is running Windows 10 with all the latest updates. I need to send a fax. Who uses faxes any more? Anyway it will be ongoing for me. So, I bought a fax modem and it seems to have installed properly and according to what I see on the screen in my test it claims to have...

  4. Getting a USB fax modem to work with Windows Fax and Scan

    in Windows 10 Gaming
    Getting a USB fax modem to work with Windows Fax and Scan: I want my USB fax modem I've plugged into my PC and my phone line to be used to send and receive faxes. I've managed to add the modem into Windows Fax and Scan successfully. It's driver is the "Conexant USB CX93010 ACF Modem", dated 2/24/2008.I am unable to send or receive...

  5. Problem using Windows Fax and Scan

    in Windows 10 Gaming
    Problem using Windows Fax and Scan: I'm using Windows 11 and can successfully scan documents using the Fax and Scan application. The scanned document shows correctly in the preview panel at the bottom of the window. When I try to "View..." the scanned document I get an error message saying "Could not open...

  6. Problem using Windows Fax and Scan

    in Windows 10 Software and Apps
    Problem using Windows Fax and Scan: I'm using Windows 11 and can successfully scan documents using the Fax and Scan application. The scanned document shows correctly in the preview panel at the bottom of the window. When I try to "View..." the scanned document I get an error message saying "Could not open...

  7. Windows Fax and Scan, Cannot print faxes to printer

    in Windows 10 Gaming
    Windows Fax and Scan, Cannot print faxes to printer: I have been facing this problem for about a week now. Faxes are working just fine. I can send and receive faxes without problem. I can save those faxes and then print them if needed. But the problem is that I cannot print them directly from the application as I were able to...

  8. Windows Fax and Scan, Cannot print faxes to printer

    in Windows 10 Software and Apps
    Windows Fax and Scan, Cannot print faxes to printer: I have been facing this problem for about a week now. Faxes are working just fine. I can send and receive faxes without problem. I can save those faxes and then print them if needed. But the problem is that I cannot print them directly from the application as I were able to...

  9. Windows FAx and Scan not finding printer to scan document

    in Windows 10 BSOD Crashes and Debugging
    Windows FAx and Scan not finding printer to scan document: Windows FAx and Scan - was working fine, but now doesn't show the same printer/scanner. There was another printer but it is no longer connected, This is the printer that the Fax and Scan program is looking for. It worked earlier today and now doesn't. I can still print to it...

  10. Why doesn't Windows Fax and Scan see my Brother DCP printer/scanner?

    in Windows 10 Drivers and Hardware
    Why doesn't Windows Fax and Scan see my Brother DCP printer/scanner?: Why doesn't Windows Fax and Scan see my Brother DCP printer/scanner? It still 'sees' a printer that is not connected and one that is connected but on which the scanner is useless because of a false paper jam alert. What ever happened to plug and play?? A few years age...