Windows 10: How to identify what hardware is causing a hardware error

Hello,

I have this PC which will freeze every now and then and maybe not boot correctly and have to reboot.
This is a brand new PC, it has about a month. I just installed Windows 10 1909 18363.836. Three days ago.

This has happened for a while, that's why I did a fresh install again (not a reset).I checked the events logs and reliability history and it shows hardware errors.

How can I see what is causing this?
The details do not show something that will point out what failed.
There's no c:\windows\minidump folder or file.

I'm suspecting it has something to do with the wi-fi card because sometimes it will fail and have to use ethernet, but would like to know for sure.

Thanks in advance.


Edit: I would remove the wifi card and see if it still freezes but I haven't done it yet because of 2 reasons:
1) I want to know if that fails so I will RMA it.
2) It's my mom's PC and I did everything remotely, through video call and then TeamViewer. If I have to remove the card I'd have to go to her house which I would but I want to see first if I can identify the hardware causing these problems.

:)

 

Hardware Error Caused Live Kernel Event

Hi Anthony,

Sometimes even newly-bought hardware can be faulty and affect your computer's performance. Have you checked if this error happens when using a different video adapter?

As an initial recommendation, we suggest that you use the Hardware and Devices Troubleshooter, which is a built-in troubleshooter specifically built to find and fix common hardware issues. To do this, follow these steps:

• Click Start.
• Go to Settings.
• Click Update & Security.
• Click Troubleshoot.
• Click Hardware & Devices from the list.
• Click Run the troubleshooter.

Additionally, this may also be happening due to outdated drivers. Follow the steps in this

article to update your drivers, then check if the issue persists.

Let us know if the error disappears after following these steps.

----

If you think this was useful, you may "mark it as an answer" to help those who are facing the same problem.

 

hardware error

Hi,

My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

As an initial recommendation, we suggest that you use the Hardware and Devices Troubleshooter, which is a built-in troubleshooter specifically built to find and fix common hardware issues. To do this, follow these steps:

1.Click Start.

2.Go to Settings.

3.Click Update & Security.

4.Click Troubleshoot.

5.Click Hardware & Devices from the list.

6.Click Run the troubleshooter.

Additionally, this may also be happening due to outdated drivers.

Follow the steps in this article to update your drivers, then check if the issue persists.

https://support.microsoft.com/en-ph/help/402844...

Source:

https://answers.microsoft.com/en-us/windows/for...

Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

Angel.

 

Blocked my graphich hardware

Hi,

A possible cause of this issue could be faulty hardware. For us to identify what's causing this, provide us with the following information:

• Were there any changes made on your computer prior to this concern?
• Have you tried using your built-in video card and see if the issue persists? If you haven't, we suggest that you do so and get back to us with the results.
  

We'll be waiting for your response.