Windows 10: How to install the touch/pen drivers of other devices on your device?

Hello!
I recently bought my new Asus Zenbook Flip UX563FD and I'm generally quite happy with it. I came from a Surface Pro 6 and I mainly use it for school. One thing I found much worse on my new Zenbook are the touch/pen drivers.
When I was writing with the pen in OneNote on my surface I could quickly move around my page and the hand-detection was much better. On my Zenbook it takes a few seconds to use your fingers to navigate again after using the pen. Now I wondered if I could just download the Surface Drivers on my Zenbook and have a similar experience (I found them somewhere on the internet).
Also, the Zenbook uses the same kind of Wacom pen technology which makes it more likely the drivers would work (I can also use the Surface Pen on my Zenbook).

I have the latest Windows 10 Home version 20H2 Build 19042.746 and all my drivers should be up to date.

Where and how could I download and install these drivers and are there any risks involved? And if there is no way to do it, do you know a way to improve my touchscreen experience?

I hope you can help me, kind regards

:)

 

no pen or touch devise found in packard bell easynote me69bmp

Hello Johannes,

Thank you for posting your concern in Microsoft Community and welcome to the Windows 10 Family.

From the description provided, I understand that windows is unable to configure the drivers for pen/touch device.

Please follow the below suggested methods and check if it helps to resolve the issue.

Method 1

Follow these steps to run the Windows in built troubleshooter:

a) Write Troubleshooting in the search box and hit enter.

b) Click on Troubleshooting
tab.

c) Click on view all option on the upper left corner.

d) Select the Hardware and Device
option from the list.

e) Click Next to run the Hardware and Device
Troubleshooter.

Additionally, also refer to the below link on Touch and pen settings: FAQ

http://windows.microsoft.com/en-IN/windows-8/touch-pen-settings-frequently-asked-questions

Refer to the section How do I calibrate my pen and touch settings?

(Applies to Windows 10)

Method 2

If the above recommendations fails to resolve the issue. Follow the below steps to configure the drivers.

• Right click on the Start menu and select Device manager from the User menu.
• Check for any unknown and uninstalled devices which will be listed under
  Other. The device will have a yellow alert symbol on it. The properties for the device will show that
  no driver was found.
  Try to download the drivers for Bluetooth device using the Windows device driver update.
  
• Alternatively, if the update fails to register and download the requisite drivers for the device, you can also use the vendor id of the Bluetooth device and look for it in the
  PCI Vendor and Device Lists
  
  FAQ: http://www.pcidatabase.com/

Also, refer to the below Microsoft help Article on Install and Update drivers in Windows 10, written by one of our MVPs,
Andre Da Costa.

How to: Install and Update Hardware Drivers in Windows 10

Additionally, I would also suggest you to check with the manufacturer's website if any newer versions of drivers are available.

Hope the above information was helpful. If you need further information feel free to write to us and we would be happy to help you.

Thank You.

 

Windows properties show that no pen or touch is available for my display and touch screen not working.

Hi Oliver,

Thank you for posting your query in Microsoft Community.

Try to run Hardware Troubleshooter. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.

• 
  Type “Troubleshooting” without quotes and click on
  Troubleshooting.
  
• 
  In the new window, click View all on the left pane.
  
• 
  In the list of options, click on Hardware and devices.
  
• 
  Click Next and follow the on-screen instructions.
  

I suggest you to download and install all the available Windows Updates. Try and update the touch screen drivers and check for the resolution.

• 
  Press Windows key and X on your desktop and click on
  Device Manager.
  
• 
  Expand Human Interface Devices.
  
• 
  Locate the Touch screen driver.
  
• 
  Right-click on the driver icon and click on
  Update Driver Software.
  
• 
  Click on Search automatically for the updated driver software.
  
• 
  Follow the onscreen instructions to update the touchpad driver.
  

Touch and pen settings: FAQ

http://windows.microsoft.com/en-IN/windows-8/touch-pen-settings-frequently-asked-questions

Check if it resolves the issue.

If not, please reply with the details and updated status of the issue. We will be happy to assist you accordingly.

 

touch pen not working

Open Settings, click on Devices then Bluetooth, turn on Bluetooth.
Press and hold top button on pen until light flashes on side of pen.
Surface Pen should then appear listed, tap on it to Connect.