Windows 10: How to lock a device that cannot be found in the map.

Hi, I really need some assistance. My laptop was stolen this morning and I want to lock it, but it can't be found in the map. It says that it has 0 battery and cannot find it. Another thing is that I am not pretty sure if the find my device or the location was turned on in my laptop. How can I lock my device given the situation? Thank you so much.

:)

 

Mapped Drives Issues

To clarify .... the issue is the Windows 10 OS. It is with Windows File Explorer. The Mapped drives used to appear in File Explorer's left panel list of drives and folders. Two days ago File explorer stopped show the mapped drives. so not they don;t appear in the list of Drives and folders.

- - - Updated - - -

I did, it has no effect. I also check the NAS devices they support SMB 2.0. Also I have several other computers on my home network they work fine with the mapped drives and They do not have SMB 1 turned on. So it is something that happened to the computer in question.

 

Windows 10 maps

To narrow down your concern, we would like to know the following:

• Have you tried using another USB in saving your offline maps?
• Were you able to update your drivers? We suggest that you check if your drivers are up to date by following the steps on this
  link.
  

For your reference, below are the steps to save Offline Maps to USB:

• Click on Start; then, Settings.
• Select Maps; then, Storage Locations.
• Click on the Change where you store offline maps drop down menu and choose the
  new location.

We will be waiting for your response.

 

Locate device

Hello,

Are these the steps you're doing when trying to locate your device?

• Go to
  account.microsoft.com/devices. If you're asked to sign in, use the same Microsoft account you used to sign in to the lost device.
• Choose your device from the list, then select Find my device.
• You'll see a map with a highlighted location. However, this may not be your device's current location. When a Microsoft device is turned on, we periodically save your device location, so check the
  Last seen at timestamp.
• In the meantime, we'll automatically start a new search. Wait a bit and the new device location should appear.

You can also have the option of locking the device to render it useless unless that the person knows your credentials. Here's how:

• When you find your device on the map, select Lock > Next.
• Type a lock-screen message for anyone who finds your device to see.
• Select Lock. Note that anyone who finds your locked device can't sign in unless they are an admin for a Microsoft account already on the device.

Reset your password
Once your device is locked, you should reset your password for added security. Select
Reset password and follow the instructions.

I'll be waiting for your updates.