Windows 10: How to log in to computer when the correct password doesn't work? Support experience awful,...

I purchased a brand new Dell Latitude 3540 and set it up today. Everything was working smoothly and I had set it up using the Microsoft 365 account that I had created - I was not asked to set up a separate password. The laptop then goes into standby whilst my desk is unattended - when waking it from standby I am asked for a password. Initially I was confused because I had set up FaceID and fingerprint settings for logging in. Neither of these are an option. I entered the password that I know is my password and that I use to log in to Office 365 and have subsequently done so with.On entering

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Upgrade to windows 10. Current password doesn t work

Hi,

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused. I will assist you with this.

Please let us know

• Are you logged in with a local account or Microsoft account?
• Have you tried typing the password with On-Screen keyboard?

I would suggest you to try the following steps and check if it helps.

Step 1: On-Screen Keyboard

You may use the accessibility options to pop open a on-screen keyboard and type the password from there to make sure you are typing the correct password.

If the issue persists,

Step 2:

If you see your email address listed there, it must be a Microsoft account. You will be able to reset the password and log in if your PC is connected to internet.

Refer,

I can't sign in to my Microsoft account - Microsoft Support

Hope this information was helpful.

 

Windows doesn`t start. Authomatic repair doesn`t work.

Thanks again!!

I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

I`ll do it and I`ll be updating this thread when I have the report.

- - - Updated - - -

I ran SeaTools. These are the results:




Does it mean my HDD is useless?

 

Upgrade to windows 10. Current password doesn t work

Current password doesn t work incorrect. Reset password requirs some usb stick which is not in my posession. Any ideas ? Try to access microsoft account but non of my email adress is recognised so cannot try this option.