Windows 10: How to open a support ticket without chatting to an agent and with a personal / home...

How to open a support ticket directpy for a personal / home subscription without chatting with an agent

:)

 

How to get back to the same support agent.

I opened a support ticket because my microsoft account has been hacked. And after I chatted with a support agent for 1-2 hours or so. They said they would reach out to me in 24 to 48 hours via mail. It has currently been 55 hours since case. Is there a way I can go back and chat with the same agent?

 

How to get back to the same support agent.

Hi Tihomir

I am Dave, I will help you with this.

Community is just a user to user forum, we are not Microsoft employees, there is no way for you to contact a previous support person you were dealing with on they support chat, they will hopefully contact you again, if not, you will need too open a new support ticket and ask to be connected to the previous person you were dealing with.

 

Live chat support - Talk to a person feature not working

I've been trying to get support from the live chat of both Skype and Microsoft (including the Get Help app of Windows). None of the topics suggested addresses my question, so the chat app finally gives the "Talk to
a person" option. When I click it, nothing happens. It's supposed to give options like 'call me back' or 'chat with a person' etc, but none of those options appears. There's just a box that says "Talk to a person" but the options are not visible. Is this just
a glitch, or is the live chat with a person feature not yet functional?