Windows 10: How to recover an account to get a recovery key for a bit locker problem

My wife has just set up her new computer with a brand new Microsoft account. She went to turn on her computer but got a bitlocker problem. She has tried to log into her account to get her recovery key but looks like someone has tried to access her account before and her account is now locked. The frustration has been filling out the forms to recover her account. She has filled it in with as much information as possible but it keeps being rejected. The thing is its a new account and so she hasnt sent any new emails to anyone. How can we recover her account to get her recovery key? We are

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Bit Locker Recovery Key

Hello Sylvia,

Thank you for writing to Microsoft Community Forums.

Please provide some additional information, so that we can assist you better.

1. What is the error message appears when you’re trying to enter a Bit locker key?
   
2. What is the version of Windows 10 you have installed?
   
3. What is the make and model number of your computer?
   

Issues might be happening because of entering Incorrect Bit Locker recovery key. Bit Locker key password will be a 48-digit alpha numeric characters.


However you may refer this article on how to find
Bit Locker recovery key.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes or No’.

Harish

Microsoft Community – Moderator

 

Recover bit locker key

We purchased a Dell Inspiron 3583 computer for my nephew a little more than 3 years ago. His computer does not recognize the power cable and will not charge the battery, though it does run. He asked me to fix it. In doing so, I ran popular anti-virus software which located several viruses (not related to the power cable problem) and needed a reboot to remove them. Upon rebooting, Windows will no longer start.

My problem is that I have no choice than to restore Windows but to do so I need the bit locker recovery key. I was told by Dell that the key could be located on the Microsoft account associated with the computer. I logged into the Microsoft account and everything looks in order, however, when I click the manage recovery keys link I get taken to a page that says there's nothing to show you here.

Is there any hope of recovering the bit locker key? I do not have he Windows key either. Ill take either one of these keys but I can't boot the computer to get the Windows key. I'm happy to reinstall Windows, but I don't want to pay for a new copy of Windows when the computer has a legitimate copy and it's not our fault that the bit locker key is not accessible.

Any guidance would. be appreciated.

Peter

 

Facing bit locker key problem. Just updated my system and on restart bit locker recovery key screen is coming although I haven't activated bit locker

Facing bit locker key problem. Just updated my system and on restart bit locker recovery key screen is coming although I haven't activated bit locker so I don't have any key for it. Please suggest solution for this issue how can I get throw this without key or how can I revert this update